Promise Technology VessRAID 1000s Series Manuel

VessRAID 1000f, 1000i, 1000s SeriesFC, iSCSI, SASProduct ManualVersion 4.0

VessRAID 1000f, 1000i, 1000s Product ManualxChapter 5: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181Managing y

VessRAID 1000f, 1000i, 1000s Product Manual80• Fatal – Non-Recoverable error or failure has occurred.• None – Deactivates this event for notification

Chapter 4: Management with WebPAM PROe817. Enter a new password of 1 to 31 characters, no spaces, in the New Password field. 8. Enter the new password

VessRAID 1000f, 1000i, 1000s Product Manual82Deleting a UserThere will always be at least one Super User account. You cannot delete the user account y

Chapter 4: Management with WebPAM PROe83Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manag

VessRAID 1000f, 1000i, 1000s Product Manual84To make changes to the iSCSI Port settings:1. Click the Subsystem icon in Tree View. 2. Click the Admin

Chapter 4: Management with WebPAM PROe85Viewing Link Aggregation EntriesTo view the current Link Aggregation entries:1. Click the Subsystem icon in

VessRAID 1000f, 1000i, 1000s Product Manual86Managing Fibre Channel ConnectionsThis feature pertains to VessRAID Fibre Channel models. Functions inclu

Chapter 4: Management with WebPAM PROe87• Fabric WWNN – World Wide Node Name (appears when connected to a switch)• Fabric WWPN – World Wide Port Name

VessRAID 1000f, 1000i, 1000s Product Manual88Example 1: If you connect the VessRAID to a Fibre Channel switch and choose NL-Port topology, you will cr

Chapter 4: Management with WebPAM PROe89• NOS Count – Not Operational Primitive Sequence. This primitive sequence is used during link initialization b

ContentsxiChapter 5: SmartNAVI, cont.Managing Users and Groups, cont.Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual90The SFP information includes:• Connector – Type of connector• Transceiver – SFP• Transceiver Code – Defin

Chapter 4: Management with WebPAM PROe91Adding an InitiatorTo add an initiator to the VessRAID’s initiator list:1. Check the box to the left of the in

VessRAID 1000f, 1000i, 1000s Product Manual92Managing iSCSI ConnectionsiSCSI connections deal with the VessRAID’s four host data ports.• Viewing iSCSI

Chapter 4: Management with WebPAM PROe935. Enter a value in the field for each of the following items:• Node Name – An iSCSI node is identified by its

VessRAID 1000f, 1000i, 1000s Product Manual94The Target Ports tab displays the following information:• Controller ID – 1• Port ID – 1, 2, 3, or 4• Max

Chapter 4: Management with WebPAM PROe95iSCSI session information includes:• Index – VessRAID iSCSI session index number.• Device Name – iSCSI initiat

VessRAID 1000f, 1000i, 1000s Product Manual966. Make the following changes as needed:• Check the box to enable iSNS.• Enter the iSNS server IP address

Chapter 4: Management with WebPAM PROe973. Click the iSCSI Management icon. 4. Click the CHAP tab in Management View.The CHAP tab displays the list

VessRAID 1000f, 1000i, 1000s Product Manual98Deleting CHAPsTo delete a CHAP:1. Click the Subsystem icon in Tree View. 2. Click the Administrative To

Chapter 4: Management with WebPAM PROe99Managing Network Attached Storage (NAS)The Network Attached Storage (NAS) feature supports up to 32 logical dr

VessRAID 1000f, 1000i, 1000s Product ManualxiiChapter 6: Management with the CLU, cont.Managing the Enclosure, cont.Viewing Cooling Unit Status . . .

VessRAID 1000f, 1000i, 1000s Product Manual100Viewing a List of NAS UsersTo view a list of NAS users:1. Click the Subsystem icon in Tree View. 2. Cl

Chapter 4: Management with WebPAM PROe1013. Click the NAS icon. 4. Click the NAS User Management icon.5. Click the Change Password tab in Manageme

VessRAID 1000f, 1000i, 1000s Product Manual102Creating NAS GroupsTo create a NAS Group:1. Click the Subsystem icon in Tree View. 2. Click the Admini

Chapter 4: Management with WebPAM PROe1035. Click the Group Members tab in Management View.6. From the dropdown menu, choose the Group to which you wa

VessRAID 1000f, 1000i, 1000s Product Manual104• Free space – Amount of quota assigned but not used, in MB. Applies when a quota has been assigned.• Us

Chapter 4: Management with WebPAM PROe105To make Windows Protocol settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Too

VessRAID 1000f, 1000i, 1000s Product Manual106Making FTP Protocol SettingsProtocols are disabled by default. Enable the protocols appropriate for your

Chapter 4: Management with WebPAM PROe1079. Click the OK button to acknowledge.Viewing the Share Folders ListTo view the Share Folders list:1. Click t

VessRAID 1000f, 1000i, 1000s Product Manual108Modifying a Share FolderTo modify a Share Folder:1. Click the Subsystem icon in Tree View. 2. Click th

Chapter 4: Management with WebPAM PROe109Making Windows and FTP Sharing SettingsSharing settings enable you to designate NAS user and group access to

ContentsxiiiChapter 6: Management with the CLU, cont.Managing Spare Drives, cont.Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual1104. Click the Sharing Setup icon.5. Click the UNIX/Linux Sharing tab.6. From the Volume dropdown menu,

Chapter 4: Management with WebPAM PROe111Creating a NAS File SystemTo create a NAS file system:1. Create a new logical drive.Choose a capacity of 10 G

VessRAID 1000f, 1000i, 1000s Product Manual1122. Click the Administrative Tools icon. 3. Click the NAS icon. 4. Click the NAS Replication icon.

Chapter 4: Management with WebPAM PROe1139. Make the following choices as needed:• Disable – Disables NAS replication• Do it once – Performs one NAS r

VessRAID 1000f, 1000i, 1000s Product Manual114Managing SAS ConnectionsSAS connections deal with the VessRAID’s two host data ports.• Viewing iSCSI Nod

Chapter 4: Management with WebPAM PROe115The range is 1 to 8. 1 is the default. Signal strength correlates to cable length in meters. Example: If you

VessRAID 1000f, 1000i, 1000s Product Manual116Managing Storage ServicesStorage services deal with initiators and LUN mapping. LUN masking is the proce

Chapter 4: Management with WebPAM PROe1176. Check the box to the left of the initiator you want to delete. 7. Click the Submit button.Viewing the LUN

VessRAID 1000f, 1000i, 1000s Product Manual118Editing a LUN MapTo edit the LUN Map:1. Click the Subsystem icon in Tree View. 2. Click the Administra

Chapter 4: Management with WebPAM PROe119Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 119

VessRAID 1000f, 1000i, 1000s Product ManualxivChapter 6: Management with the CLU, cont.Managing SAS Connections, cont.Viewing SAS Initiators . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual120Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the service aut

Chapter 4: Management with WebPAM PROe121Starting or Restarting SLP serviceTo start or restart the SLP service, click the Start or Restart button.Maki

VessRAID 1000f, 1000i, 1000s Product Manual1222. Click OK in the confirmation box.Starting or Restarting Web Server serviceTo start or restart the Web

Chapter 4: Management with WebPAM PROe123Starting or Restarting Telnet serviceTo start or restart the Telnet service, click the Start or Restart butto

VessRAID 1000f, 1000i, 1000s Product Manual1244. Click the Submit button. 5. Click OK in the confirmation box.Deleting Trap SinksTo delete a trap sink

Chapter 4: Management with WebPAM PROe125Adding Netsend recipientsSee “Netsend Requirements” on page 125. To add a Netsent recipient:1. In the Recipie

VessRAID 1000f, 1000i, 1000s Product Manual126If your Netsend and Messenger service settings are correct but the recipient PC does not receive event m

Chapter 4: Management with WebPAM PROe127Exporting the User DatabaseYou can export the User Database file to share user information and settings among

VessRAID 1000f, 1000i, 1000s Product Manual1285. Under the Type dropdown list, choose User Database. 6. Enter the name of the file to be imported.Or,

Chapter 4: Management with WebPAM PROe129The new configuration is applied to this VessRAID subsystem. Updating the FirmwareSee “Chapter 8: Maintenance

ContentsxvChapter 6: Management with the CLU, cont.Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282Re

VessRAID 1000f, 1000i, 1000s Product Manual130Restoring Factory DefaultsVessRAID includes a function to restore the default settings to its Firmware a

Chapter 4: Management with WebPAM PROe131Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is require

VessRAID 1000f, 1000i, 1000s Product Manual132To power off the subsystem:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools

Chapter 4: Management with WebPAM PROe133Starting Up After ShutdownTo start the RAID subsystem:1. Manually turn on the power supply switches on the ba

VessRAID 1000f, 1000i, 1000s Product Manual134Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is requi

Chapter 4: Management with WebPAM PROe135Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. Controller management incl

VessRAID 1000f, 1000i, 1000s Product Manual136• Write Back Cache Flush Interval• Enclosure Polling IntervalSee “Making Controller Settings” on page 13

Chapter 4: Management with WebPAM PROe137• Check the Enable Coercion box to enable disk drive capacity coercion.For more information, see “Capacity Co

VessRAID 1000f, 1000i, 1000s Product Manual138When enabled, NCQ allows the physical drive to determine the optimal order in which to retrieve outstand

Chapter 4: Management with WebPAM PROe139Managing EnclosuresOn VessRAID, enclosures include the main VessRAID subsystem or Head Unit as well as VessJB

VessRAID 1000f, 1000i, 1000s Product ManualxviChapter 7: Management with the LCD Panel, cont.Managing Disk Arrays, cont.Deleting a Logical Drive . .

VessRAID 1000f, 1000i, 1000s Product Manual140Figure 6. Disk Status LEDFigure 7. VessRAID enclosure LEDsViewing Enclosure TopologyTo view Enclosure To

Chapter 4: Management with WebPAM PROe141The logical connections for these arrangements are shown the Enclosure Topology tab. The physical connections

VessRAID 1000f, 1000i, 1000s Product Manual142Viewing FRU VPD InformationFRU VPD refers to Vital Product Data (VPD) information about Field Replaceabl

Chapter 4: Management with WebPAM PROe143If the battery does not maintain normal values after a Recondition, replace the battery. See “Replacing the C

VessRAID 1000f, 1000i, 1000s Product Manual144Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the Ve

Chapter 4: Management with WebPAM PROe145Making Global Physical Drive SettingsGlobal settings apply to all of the physical disk drives installed in th

VessRAID 1000f, 1000i, 1000s Product Manual146• Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition

Chapter 4: Management with WebPAM PROe1476. Click the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum o

VessRAID 1000f, 1000i, 1000s Product Manual148 To force a physical drive offline or online:1. Click the Subsystem icon in Tree View. 2. Click the En

Chapter 4: Management with WebPAM PROe149Figure 8. Disk Status LEDDisk StatusDisk StatusPlus carrierOriginal carrier

ContentsxviiChapter 9: Technology Background, cont.Introduction to RAID, cont.RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual150Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewi

Chapter 4: Management with WebPAM PROe151Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to dat

VessRAID 1000f, 1000i, 1000s Product Manual1522. Detection Setting must be set to Auto. If a UPS is detected, the setting changes to Enable.3. To spec

Chapter 4: Management with WebPAM PROe153Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 153)•

VessRAID 1000f, 1000i, 1000s Product Manual154• Advanced – You directly specify all parameters for a new disk array. Makes one logical drive automatic

Chapter 4: Management with WebPAM PROe155If you prefer to specific the parameters directly, use the Advanced option to create your disk array.If you a

VessRAID 1000f, 1000i, 1000s Product Manual156If you have both Hard Disk Drives (HDD) and Solid State Drives (SSD), separate disk arrays will be creat

Chapter 4: Management with WebPAM PROe157The drive type you selected appears in the list of Physical Drives. You cannot mix HDDs and SSDs in the same

VessRAID 1000f, 1000i, 1000s Product Manual158The choices are Read Cache, Read Ahead, and No (read) Cache. Read Ahead is the default. See “Cache Polic

Chapter 4: Management with WebPAM PROe1595. Click the Submit button. 6. In the confirmation box, type the word confirm in the field provided. 7. Click

VessRAID 1000f, 1000i, 1000s Product ManualxviiiChapter 9: Technology Background, cont.RAID Level Migration, cont.RAID 60 . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual160Making Disk Array SettingsTo make Disk Array settings:1. Click the Subsystem icon in Tree View. 2. Cli

Chapter 4: Management with WebPAM PROe1618. RAID 50 and 60 only – Specify the number of axles for your array. For more information on axles, see “RAID

VessRAID 1000f, 1000i, 1000s Product Manual162Deleting a Logical DriveTo delete a logical drive:1. Click the Subsystem icon in Tree View. 2. Click t

Chapter 4: Management with WebPAM PROe1634. From the dropdown menu the Background Activities tab, choose Start Migration. 5. Highlight physical drives

VessRAID 1000f, 1000i, 1000s Product Manual1642. Click the Disk Arrays icon. 3. Click the Disk Array icon. If there are multiple disk arrays, choo

Chapter 4: Management with WebPAM PROe165Running PDM on a Disk ArrayPredictive Data Migration (PDM) migrates data from the suspect physical drive to a

VessRAID 1000f, 1000i, 1000s Product Manual1665. Click the Submit button. After Transition is completed, refresh the screen. The revertible spare driv

Chapter 4: Management with WebPAM PROe167Managing Logical DrivesLogical drive management includes:• Viewing Information for All Logical Drives (below)

VessRAID 1000f, 1000i, 1000s Product Manual168may remain intact. You must determine the cause of the problem and correct it. “Critical & Offline D

Chapter 4: Management with WebPAM PROe169Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon

ContentsxixChapter 10: Troubleshooting, cont.Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .407VessRAID Does Not Boot

VessRAID 1000f, 1000i, 1000s Product Manual170Initializing a Logical DriveInitialization is done to logical drives after they are created from a disk

Chapter 4: Management with WebPAM PROe171Redundancy Check a Logical Drive:1. Click the Subsystem icon in Tree View. 2. Click the Logical Drive Summa

VessRAID 1000f, 1000i, 1000s Product Manual172If there are entries, they are listed as follows:• Entry Number – A number assigned to each block of ent

Chapter 4: Management with WebPAM PROe17310. Click the Submit button. Creating a LUN CloneA LUN clone is an exact copy of the original LUN or logical

VessRAID 1000f, 1000i, 1000s Product Manual17410. In the confirmation box, type the word confirm in the field provided and click the OK button.Note th

Chapter 4: Management with WebPAM PROe175Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

VessRAID 1000f, 1000i, 1000s Product Manual1763. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the l

Chapter 4: Management with WebPAM PROe17710. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight disk arrays to

VessRAID 1000f, 1000i, 1000s Product Manual1787. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight the disk ar

Chapter 4: Management with WebPAM PROe179Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

VessRAID 1000f, 1000i, 1000s Series Product ManualiiCopyright© 2011 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Sm

VessRAID 1000f, 1000i, 1000s Product Manualxx

VessRAID 1000f, 1000i, 1000s Product Manual180To create a LUN clone of a logical drive:1. Click the Subsystem icon in Tree view.2. Click the Logical D

181Chapter 5: SmartNAVI• Starting SmartNAVI (below)• Working with the Device List (page 183)• Managing Backups (page 190)• Managing Share Folders (pag

VessRAID 1000f, 1000i, 1000s Series Product Manual182Choosing a SmartNAVI LanguageTo choose the display language for SmartNAVI:1. Right-click the Smar

Chapter 5: SmartNAVI183SmartNAVI starts automatically the next time you reboot your PC. If you want to start SmartNAVI without rebooting your PC, go t

VessRAID 1000f, 1000i, 1000s Series Product Manual184Adding NAS DevicesTo be recognized as a NAS device, a VessRAID subsystem must have a logical driv

Chapter 5: SmartNAVI185The VessRAID NAS subsystem appears in the Device List.Logging Into a NAS DeviceYou can log into any NAS device in the Device Li

VessRAID 1000f, 1000i, 1000s Series Product Manual1863. Then click the Login button. A Warning dialog box appears.4. In the Warning dialog box, click

Chapter 5: SmartNAVI187You only need to log into a NAS device one time. After the initial login, SmartNAVI remembers your user name and password.Power

VessRAID 1000f, 1000i, 1000s Series Product Manual188Changing NAS Device SettingsYou make initial network settings when you set up the VessRAID subsys

Chapter 5: SmartNAVI189To delete a NAS device, right-click the NAS device and choose Delete from the popup menu.

1Chapter 1: Introduction to VessRAIDThis chapter covers the following topics:• About This Manual (below)• VessRAID Model Line-up (page 2)• Controller

VessRAID 1000f, 1000i, 1000s Series Product Manual190Managing BackupsThis category includes the following topics:• Doing a Backup Now (page 190)• Sche

Chapter 5: SmartNAVI1917. Click the Backup button.The backup begins immediately. The amount of time required depends on the size and number of files b

VessRAID 1000f, 1000i, 1000s Series Product Manual1926. Click the Schedule button.7. Under Schedule Settings, click the option button you want,•Hourly

Chapter 5: SmartNAVI193Viewing Backup SchedulesTo view the list of current schedules:1. Click the SmartSYNC icon at the top of the window.2. Click the

VessRAID 1000f, 1000i, 1000s Series Product Manual1944. Click the Delete button.5. Click the Yes button in the confirmation box.Restoring Backed-up Fi

Chapter 5: SmartNAVI1952. Click the Event Log icon at the bottom of the window.3. Optional. Set the Event Filter dropdown menu to display:• All events

VessRAID 1000f, 1000i, 1000s Series Product Manual196Managing Share FoldersThis category includes the following topics:• Creating a Share Folder (page

Chapter 5: SmartNAVI197The list of share folders displays.Changing Share Folder PermissionsThe Admin user always has read and write permission. All ot

VessRAID 1000f, 1000i, 1000s Series Product Manual1983. Click the share folder you want to delete.4. Click the OK button.5. Click the Yes button in th

Chapter 5: SmartNAVI199Managing Users and GroupsThis category includes the following topics:• Creating a User (page 199)• Changing User Passwords (pag

VessRAID 1000f, 1000i, 1000s Series Product Manual2VessRAID Model Line-upWarningA Warning notifies you of probable equipment damage or loss of data, o

VessRAID 1000f, 1000i, 1000s Series Product Manual2004. Administrator user only, type the old password in the field provided.5. Type the new password

Chapter 5: SmartNAVI201Creating a GroupTo create a Group:1. Click the User Management icon at the top of the screen.2. Click the Create New Group icon

VessRAID 1000f, 1000i, 1000s Series Product Manual202Deleting Members from a GroupTo delete Users from a Group:1. Click the User Management icon at th

Chapter 5: SmartNAVI203NAS ManagementThis category includes the following topics:• Restarting the Subsystem (page 203)• Powering Off the Subsystem (pa

VessRAID 1000f, 1000i, 1000s Series Product Manual204See “Powering On a NAS Device” on page 187.To power off the subsystem:1. Click the NAS Management

Chapter 5: SmartNAVI205When the controller shuts down, your SmartNAVI connection is lost. 4. Wait for no less than two minutes. 5. Manually turn off t

VessRAID 1000f, 1000i, 1000s Series Product Manual206Managing RAID VolumesThis category includes the following topics:• Creating a RAID Volume (page 2

207Chapter 6: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 208)• Running Quick Setup (page 212)• Managin

VessRAID 1000f, 1000i, 1000s Product Manual208Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connec

Chapter 6: Management with the CLU209Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and VessRAID cont

Chapter 1: Introduction to VessRAID3Figure 1. 12-bay VessRAID with the “original” drive carrier designFigure 2. 12-bay VessRAID with the “plus” drive

VessRAID 1000f, 1000i, 1000s Product Manual210Figure 3. CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Managemen

Chapter 6: Management with the CLU211iSCSI Management – iSCSI Node settings and statistics, Port and Portal information, Session management, iSNS Opti

VessRAID 1000f, 1000i, 1000s Product Manual212Running Quick SetupQuick Setup is discussed under “Setting up with the CLU” on page 45.

Chapter 6: Management with the CLU213Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem

VessRAID 1000f, 1000i, 1000s Product Manual2142. Highlight Lock Management and press Enter.3. In the Lock Time field, type a lock time in minutes.1440

Chapter 6: Management with the CLU215Setting the Subsystem Time ZoneThis feature enables you to specify the time zone for the geographic location of t

VessRAID 1000f, 1000i, 1000s Product Manual216• Highlight Week and press the spacebar to toggle through First, Second, Third, Forth, and Last.• Highli

Chapter 6: Management with the CLU217Managing the ControllerController Management includes the following functions:• Viewing Controller Information (p

VessRAID 1000f, 1000i, 1000s Product Manual2183. Highlight the controller you want and press Enter.4. Highlight Controller Settings and press Enter.5.

Chapter 6: Management with the CLU2192 parks the read/write heads and lowers rotation speed after the specified period of HDD Standby Time.3 parks the

VessRAID 1000f, 1000i, 1000s Series Product Manual4Figure 4. VessRAID 1830s+ rear viewFigure 5. VessRAID 1830i rear viewFigure 6. VessRAID 1730s rear

VessRAID 1000f, 1000i, 1000s Product Manual220Figure 4. Controller Status LEDController Status

Chapter 6: Management with the CLU221Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information (page

VessRAID 1000f, 1000i, 1000s Product Manual222Locating a Power SupplyTo locate a power supply:1. From the Main Menu, highlight Subsystem Management an

Chapter 6: Management with the CLU223Setting Temperature ThresholdsTo change temperature thresholds:1. From the Main Menu, highlight Subsystem Managem

VessRAID 1000f, 1000i, 1000s Product Manual224controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts

Chapter 6: Management with the CLU225Figure 5. Disk Status LEDFigure 6. VessRAID enclosure LEDsViewing Enclosure TopologyEnclosure topology refers to

VessRAID 1000f, 1000i, 1000s Product Manual226Managing Physical DrivesPhysical Drive Management includes the following functions:• Making Global Physi

Chapter 6: Management with the CLU227Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physi

VessRAID 1000f, 1000i, 1000s Product Manual228After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical dri

Chapter 6: Management with the CLU229Figure 7. Disk Status LEDDisk StatusDisk StatusPlus carrierOriginal carrier

Chapter 1: Introduction to VessRAID5Disk Drive Support• 3.5" x 1" SAS 3 Gb/s drives• 3.5" x 1" SATA 3 Gb/s drives• Any combination

VessRAID 1000f, 1000i, 1000s Product Manual230Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page

Chapter 6: Management with the CLU231Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highli

VessRAID 1000f, 1000i, 1000s Product Manual232Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, h

Chapter 6: Management with the CLU233Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 9: Technology Background”

VessRAID 1000f, 1000i, 1000s Product Manual234• Highlight Read Policy and press the spacebar to toggle read cache policy though ReadCache, ReadAhead,

Chapter 6: Management with the CLU235• OK – The normal state of a disk array. For RAID Levels other than RAID 0 (Striping), the disk array has full re

VessRAID 1000f, 1000i, 1000s Product Manual236Enabling Media Patrol on a Disk ArrayMedia Patrol checks the magnetic media on physical drives.To enable

Chapter 6: Management with the CLU237The available drives are either HDD or SSD, depending on the type of drives in the array.6. Highlight Start and p

VessRAID 1000f, 1000i, 1000s Product Manual238The screen jumps to Disk Arrays Summary.Running PDMBe sure PDM must be enabled. See “Enabling PDM on a D

Chapter 6: Management with the CLU239To locate a disk array:1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the di

VessRAID 1000f, 1000i, 1000s Series Product Manual6RAID Support• Automatic, Express, and Advanced RAID configuration options.• Supports RAID levels 0,

VessRAID 1000f, 1000i, 1000s Product Manual240• Capacity – Maximum capacity shown. Enter a smaller capacity if desired.5. Highlight the following par

Chapter 6: Management with the CLU241Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VessRAID 1000f, 1000i, 1000s Product Manual2425. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means th

Chapter 6: Management with the CLU243Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VessRAID 1000f, 1000i, 1000s Product Manual244Managing Logical DrivesLogical drive management includes:• Viewing Logical Drive Information (page 244)•

Chapter 6: Management with the CLU245Initializing a Logical Drive This function sets all data bits in the logical drive to zero.To initialize a logica

VessRAID 1000f, 1000i, 1000s Product Manual246To change a parameter, highlight it and press the backspace toggle between Yes and No.5. Highlight Start

Chapter 6: Management with the CLU247Creating a LUN CloneA LUN clone is an exact copy of the original LUN or logical drive, including all the data it

VessRAID 1000f, 1000i, 1000s Product Manual248Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making

Chapter 6: Management with the CLU249Wake on LAN must be enabled to power off and power on the VessRAID NAS from SmartNAVI. See “Powering On a NAS Dev

Chapter 1: Introduction to VessRAID7• Background Activities, cont.• Predictive Data Migration (PDM) replaces un-healthy disk member in array and maint

VessRAID 1000f, 1000i, 1000s Product Manual250To create a link aggregation entry:1. From the Main Menu, highlight Network Management and press Enter.2

Chapter 6: Management with the CLU251Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VessRAID Fibre Channel mo

VessRAID 1000f, 1000i, 1000s Product Manual252• Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection6. High

Chapter 6: Management with the CLU2532. Highlight Fibre Channel Ports and press Enter.3. Highlight the port you want and press Enter.4. Highlight Fibr

VessRAID 1000f, 1000i, 1000s Product Manual254LIP, LPB, and LPE are primitive sequences used in the Arbitrated Loop topology for initializing the loop

Chapter 6: Management with the CLU255Managing iSCSI ConnectionsiSCSI connections deal with the VessRAID’s four host data ports.• Viewing iSCSI Node In

VessRAID 1000f, 1000i, 1000s Product Manual2564. Highlight, press the backspace key to erase the current value, and type a new value for each of the f

Chapter 6: Management with the CLU257The screen displays the following information:• Controller ID – 1• Port ID – 1, 2, 3, or 4• Max Receive Data Segm

VessRAID 1000f, 1000i, 1000s Product Manual258Viewing iSCSI SessionsTo view a list of the current iSCSI sessions:1. From the Main Menu, highlight iSCS

Chapter 6: Management with the CLU2595. Highlight, press the backspace key to erase the current value, and type a value for each of the following item

VessRAID 1000f, 1000i, 1000s Series Product Manual8Current (maximum), cont.1730i/s and 1720i/s: 6A @ 100 VAC or 3 A @ 240 VAC current rating with one

VessRAID 1000f, 1000i, 1000s Product Manual260Viewing CHAPsTo view a list of current CHAPs:1. From the Main Menu, highlight iSCSI Management and press

Chapter 6: Management with the CLU261Deleting CHAPsTo delete a CHAP:1. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight iSC

VessRAID 1000f, 1000i, 1000s Product Manual262Managing SAS ConnectionsSAS connections deal with the VessRAID’s two host data ports.• Viewing SAS Port

Chapter 6: Management with the CLU263Viewing SAS Port StatisticsThere are two SAS data ports on the controller. To view information about the SAS port

VessRAID 1000f, 1000i, 1000s Product Manual264Managing Background ActivityBackground activity refers to any of several functions that take place in th

Chapter 6: Management with the CLU2654. Highlight following and press the spacebar to toggle through Low, Medium, and High rates:• Rebuild – Checks th

VessRAID 1000f, 1000i, 1000s Product Manual266Working with the Event ViewerWorking with the Event Viewer includes the following functions:• Event Seve

Chapter 6: Management with the CLU267Clearing Runtime EventsTo clear the Runtime Event log:1. From the Main Menu, highlight Event Viewer and press Ent

VessRAID 1000f, 1000i, 1000s Product Manual268Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (pag

Chapter 6: Management with the CLU2694. Type the name of the initiator.An iSCSI initiator name is the iSCSI name of the initiator device and is compos

Chapter 1: Introduction to VessRAID9Net Weight1840f: 15.0 kg (33.1 lb) without drives, 23.0 kg (50.8 lb) with 16 drives*1840i: 15.0 kg (33.1 lb) witho

VessRAID 1000f, 1000i, 1000s Product Manual270Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewi

Chapter 6: Management with the CLU271Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to data re

VessRAID 1000f, 1000i, 1000s Product Manual2722. Detection Setting must be set to Auto. If a UPS is detected, the setting changes to Enable.3. To spec

Chapter 6: Management with the CLU273Managing UsersUser Management includes the following functions:• Viewing User Information (page 273)• Creating a

VessRAID 1000f, 1000i, 1000s Product Manual274List of User Privileges• View – Allows the user to see all status and settings but not to make any chang

Chapter 6: Management with the CLU2756. Press Ctrl-A to save the settings.Changing a User’s Privilege and StatusNo user can change their own privilege

VessRAID 1000f, 1000i, 1000s Product Manual276Working with Software ManagementSoftware Management includes the following functions:• Making Email Sett

Chapter 6: Management with the CLU277Making SLP SettingsBy default, SLP service is set to Automatic and its normal status is Started.To make SLP servi

VessRAID 1000f, 1000i, 1000s Product Manual278Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started. T

Chapter 6: Management with the CLU2796. Press Ctrl-A to save your settings.To start, stop or restart the SNMP service, highlight Start, Stop, or Resta

iiiContentsChapter 1: Introduction to VessRAID . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Series Product Manual10SafetyBSMI, CB, CCC, CE, FCC Class A, MIC, VCCI, UL, cUL, TUV.EnvironmentalRoHS, China RoHS.Warran

VessRAID 1000f, 1000i, 1000s Product Manual280Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To

Chapter 6: Management with the CLU2812. Highlight Software Management and press Enter.1. Highlight the recipient whose settings you want to change and

VessRAID 1000f, 1000i, 1000s Product Manual282Flashing through TFTPSee “Chapter 8: Maintenance” on page 313 for instructions.Viewing Flash Image Infor

Chapter 6: Management with the CLU283Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items

VessRAID 1000f, 1000i, 1000s Product Manual284Shutting Down the SubsystemThere are two methods for shutting down the subsystem, depending on your conn

Chapter 6: Management with the CLU285Turn off both power supply switches when the following this message appears: Shutdown complete. It is now safe to

VessRAID 1000f, 1000i, 1000s Product Manual2863. Highlight Option and press the spacebar to display Shutdown.4. Highlight Submit and press Enter.A war

Chapter 6: Management with the CLU287Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one:• Starting up the Ves

VessRAID 1000f, 1000i, 1000s Product Manual288Restarting the SubsystemThere are two methods for shutting down the subsystem, depending on your connect

Chapter 6: Management with the CLU2894. Highlight Submit and press Enter.A warning message appears.5. Press Y to continue.The screen will display shut

11Chapter 2: VessRAID InstallationThis chapter covers the following topics:• Unpacking the VessRAID (below)• Installing the LCD Panel (Optional) (page

VessRAID 1000f, 1000i, 1000s Product Manual290Making Buzzer SettingsThis function enables the buzzer on the controller. When you first power-up the Ve

291Chapter 7: Management with the LCD PanelThis chapter covers the following topics:• Using the LCD Panel (below)• Perusing the Interface (page 292)•

VessRAID 1000f, 1000i, 1000s Product Manual292Perusing the Interface• Making Mode Settings (page 292)• Simple Mode (page 292)• Advanced Mode (page 293

Perusing the Interface293Advanced ModeAdvanced Mode enables you to perform the Simple Mode functions, plus:• View Enclosure – View overall enclosure s

VessRAID 1000f, 1000i, 1000s Product Manual294To view events:1. Press the or button until the display says View Events.2. Press the button and t

Managing the Network Connection295Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Management

VessRAID 1000f, 1000i, 1000s Product Manual296Automatic IP SettingsTo make Management Port settings automatically:1. Press the or button until the

Managing the Controller297Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. To view Controller statistics or to make

VessRAID 1000f, 1000i, 1000s Product Manual298Managing EnclosuresThe LCD panel provides information on the main VessRAID subsystem or Head Unit only.

Managing Physical Drives299Managing Physical DrivesThese functions require the LCD panel to be in Advanced mode. See page 292. Managing physical drive

VessRAID 1000f, 1000i, 1000s Series Product Manual12 For a description of the LEDs, see pages 35 and 37.Installing the LCD Panel (Optional)The LCD pa

VessRAID 1000f, 1000i, 1000s Product Manual3006. Press the button. The disk status LED for the physical drive blinks for one minute. See Figure 2.Fi

Managing Disk Arrays301Creating a Disk Array – AutomaticThe Disk Array Automatic Creation option enables you to create a new disk array following a de

VessRAID 1000f, 1000i, 1000s Product Manual3023. Press the or button until the display says Advanced Configure.4. Press the button and the displ

Managing Disk Arrays30310. Press the or button until the display shows the sector size you want.The display shows the default read policy.The choi

VessRAID 1000f, 1000i, 1000s Product Manual304Deleting a Disk ArrayTo delete a disk array:1. Press the or button until the display says Array Conf

Managing Disk Arrays305* Press the button to view physical drive or logical drive information from this point.Disk Array Status• OK – The normal sta

VessRAID 1000f, 1000i, 1000s Product Manual306Figure 3. Disk Status LEDCreating a Logical DriveYou can create logical drives on existing disk arrays i

Managing Disk Arrays30711. Press the or button until the display shows the stripe size you want.12. Press the button to choose the stripe size s

VessRAID 1000f, 1000i, 1000s Product Manual30810. Press the button again to confirm.The chosen logical drive is deleted.Viewing Logical Drive Inform

Managing Disk Arrays309• Transport Ready – This function is not supported in the LCD panel. See “Preparing a Disk Array for Transport” on page 166 (We

Chapter 2: VessRAID Installation13Tighten the screws to secure the LCD panel to the bracket.Figure 2. Attach the LCD panel to the VessRAID enclosureTh

VessRAID 1000f, 1000i, 1000s Product Manual310Managing Spare DrivesSpare Drive Management on the LCD includes:• Viewing Spare Drive Information (page

Managing Spare Drives3112. Press the button and the display says Auto Configure.3. Press the or button until the display says Advanced Configure

VessRAID 1000f, 1000i, 1000s Product Manual3124. Press the button choose a spare drive.5. Press the or button until the display says Locate Spar

313Chapter 8: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (below)• Updating the Firmware in the CLU (pa

VessRAID 1000f, 1000i, 1000s Product Manual314Updating Firmware from TFTP ServerTo update the firmware from a TFTP server:1. Click the Subsystem ico

Chapter 8: Maintenance3153. Click the Software Management icon. 4. Click the Firmware Update tab. 5. Do one of the following actions: • Click the Do

VessRAID 1000f, 1000i, 1000s Product Manual316A Shutdown or Restart tab appears. 4. On the Shutdown or Restart tab, choose Restart from the dropdown m

Chapter 8: Maintenance317Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmware Image File (pa

VessRAID 1000f, 1000i, 1000s Product Manual318To restart the VessRAID subsystem on a Telnet connection:1. From the Main Menu, highlight Additional Inf

Chapter 8: Maintenance319Replacing a Power SupplyVessRAID 1700 SeriesThe power supply on the VessRAID 1700i/s models is not replaceable onsite. If you

VessRAID 1000f, 1000i, 1000s Series Product Manual14Mounting VessRAID in a Rack The VessRAID subsystem installs into your rack using the supplied moun

VessRAID 1000f, 1000i, 1000s Product Manual320Replacing a RAID ControllerThe RAID controller monitors and manages the logical drives. When the control

Chapter 8: Maintenance321If it does not have these items, transfer them from the old RAID controller.See page 324 and page 326 for more information.2.

VessRAID 1000f, 1000i, 1000s Product Manual322Figure 4. RAID controller cover and attaching screw4. Remove the four attaching screws. See Figure 5.5.

Chapter 8: Maintenance3238. Reinstall the RAID Controller.See “Replacing a RAID Controller” on page 320.This completes the fan replacement procedure.P

VessRAID 1000f, 1000i, 1000s Product Manual324Replacing the Cache BatteryA cache battery or Battery Backup Unit (BBU) is optional on VessRAID. If your

Chapter 8: Maintenance3255. Remove the battery assembly attaching screw on the outside of the RAID controller housing.6. Detach the battery connector

VessRAID 1000f, 1000i, 1000s Product Manual326See page 322, Figure 4.10. Reinstall the RAID controller.See “Replacing a RAID Controller” on page 320.T

Chapter 8: Maintenance327Figure 11. RAID controller memory module4. Align the new memory module with the memory slot so the groove lines up.5. Gently

VessRAID 1000f, 1000i, 1000s Product Manual328

329Chapter 9: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 342)• Choosing

Chapter 2: VessRAID Installation15Figure 3. VessRAID mounted in a rack with the available rails To install the VessRAID subsystem into a rack with the

VessRAID 1000f, 1000i, 1000s Product Manual330RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved betwee

Chapter 9: Technology Background331RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VessRAID 1000f, 1000i, 1000s Product Manual332RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added

Chapter 9: Technology Background333RAID 3 – Block Stripe and Dedicated ParityRAID 3 organizes block data across multiple physical drives and parity da

VessRAID 1000f, 1000i, 1000s Product Manual334RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives.

Chapter 9: Technology Background335RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives a

VessRAID 1000f, 1000i, 1000s Product Manual336RAID 10 – Mirror / StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAI

Chapter 9: Technology Background337RAID 30 – Striping of Dedicated ParityRAID 30 combines both RAID 3 and RAID 0 features. Data is striped across phys

VessRAID 1000f, 1000i, 1000s Product Manual338RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is stripe

Chapter 9: Technology Background339RAID 30 and 50 AxlesWhen you create a RAID 30 or RAID 50, you must specify the number of axles. An axle refers to t

VessRAID 1000f, 1000i, 1000s Series Product Manual16Figure 4. Rack mount assembly diagramThis completes rack mounting.Inside of postRack front postRai

VessRAID 1000f, 1000i, 1000s Product Manual340RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped acr

Chapter 9: Technology Background341RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 log

VessRAID 1000f, 1000i, 1000s Product Manual342Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VessRAID

Chapter 9: Technology Background343RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General file serverRAID 3Rec

VessRAID 1000f, 1000i, 1000s Product Manual344RAID 6Recommended Applications for RAID 6• Accounting and Financial• Database servers• Any application r

Chapter 9: Technology Background345RAID 50Recommended Applications for RAID 50• File and Application servers • Transaction processing• Office applicat

VessRAID 1000f, 1000i, 1000s Product Manual346Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks

Chapter 9: Technology Background347• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B s

VessRAID 1000f, 1000i, 1000s Product Manual348Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ah

Chapter 9: Technology Background349battery will power the cache, see “Checking the Battery” on page 142 or page 223.The Adaptive Writeback Cache featu

Chapter 2: VessRAID Installation17Installing Disk DrivesThe VessRAID subsystems and VessJBOD expansion units support:• SAS and SATA hard disk drives•

VessRAID 1000f, 1000i, 1000s Product Manual350Without Capacity Coercion, the controller will not permit the use of a replacement physical drive that i

Chapter 9: Technology Background351See also “Critical & Offline Disk Arrays” on page 394.Partition and Format the Logical DriveLike any other type

VessRAID 1000f, 1000i, 1000s Product Manual352RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target Requiremen

Chapter 9: Technology Background353RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logi

VessRAID 1000f, 1000i, 1000s Product Manual354RAID 3A RAID 3 Source logical drive can migrate to the following Target logical drives:Target Requiremen

Chapter 9: Technology Background355RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAID 0 No

VessRAID 1000f, 1000i, 1000s Product Manual356RAID 6A RAID 6 Source logical drive can migrate to the following Target logical drives:RAID 10A RAID 10

Chapter 9: Technology Background357RAID 30A RAID 30 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAID 0

VessRAID 1000f, 1000i, 1000s Product Manual358RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:RAID 60A RAID 6

Chapter 9: Technology Background359Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA form

VessRAID 1000f, 1000i, 1000s Series Product Manual18Figure 6. 12-bay VessRAID drive slot numberingFigure 7. 8-bay VessRAID drive slot numberingInstall

VessRAID 1000f, 1000i, 1000s Product Manual360At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logica

Chapter 9: Technology Background361Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk drive

VessRAID 1000f, 1000i, 1000s Product Manual362TransitionThe Transition feature enables you to specify “permanent” spare drives for your VessRAID subsy

Chapter 9: Technology Background363ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive RAID

VessRAID 1000f, 1000i, 1000s Product Manual364There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not bee

365Chapter 10: TroubleshootingThis chapter covers the following topics:• VessRAID is Beeping (below)• LEDs Display Amber or Red (page 367)• CLU Report

VessRAID 1000f, 1000i, 1000s Series Product Manual366VessRAID is BeepingVessRAID’s alarm has five different patterns, as shown below.Figure 1. Audible

Chapter 10: Troubleshooting367LEDs Display Amber or RedFront Panel LEDsWhen boot-up is finished and the VessRAID subsystem is functioning normally:• P

VessRAID 1000f, 1000i, 1000s Series Product Manual368When the Global Enclosure LED on VessRAID’s front panel shows Amber or Red, check the LEDs on the

Chapter 10: Troubleshooting369Figure 3. VessRAID disk drive carrier LEDsIf there is a disk drive in the carrier, the Power/Activity LED displays Green

Chapter 2: VessRAID Installation19Figure 8. Disk drive mounted in a drive carrier This completes disk drive installation.CautionVessRAID supports disk

VessRAID 1000f, 1000i, 1000s Series Product Manual370Figure 4. VessRAID optional LCD displayPress the or button to see the View Events menu. Then

Chapter 10: Troubleshooting371Figure 6. VessRAID iSCSI controller LEDsFigure 7. VessRAID SAS Controller LEDs Dirty CacheFan 2Fan 1BatteryUSB 2USB 1Con

VessRAID 1000f, 1000i, 1000s Series Product Manual372If the Controller Status LED is amber, restart the VessRAID. See “Restarting the Subsystem” on pa

Chapter 10: Troubleshooting373CLU Reports a ProblemThe CLU reports information passively, that is you must determine which functions to check based on

VessRAID 1000f, 1000i, 1000s Series Product Manual374Checking a Reported ComponentIn this example, let us check disk array status. 1. Open the CLU. 2.

Chapter 10: Troubleshooting375WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitor

VessRAID 1000f, 1000i, 1000s Series Product Manual376Figure 9. An example of a popup message• Keeps a record in the Event Log.Figure 10.The Event Log•

Chapter 10: Troubleshooting377Figure 11. A failed disk drive shown in Management ViewAlso see these troubleshooting topics:• “Event Notification Respo

VessRAID 1000f, 1000i, 1000s Series Product Manual378LCD Panel Reports a ProblemThe LCD panel can report a certain problems, including a Critical logi

Chapter 10: Troubleshooting379Viewing a Report from OPASThe VessRAID subsystem comes with One Plug Auto Service (OPAS). OPAS automatically saves a com

VessRAID 1000f, 1000i, 1000s Product ManualivChapter 2: VessRAID Installation, cont.Making Data and Management Connections, cont.SAS Direct Attached S

VessRAID 1000f, 1000i, 1000s Series Product Manual20Making Data and Management ConnectionsYou can configure your VessRAID for:• Fibre Channel Direct A

VessRAID 1000f, 1000i, 1000s Series Product Manual3805. Open the subinfo_xxxxxxxxxx.log file in a text editor to read the system profile and diagnosti

Chapter 10: Troubleshooting381Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding i

VessRAID 1000f, 1000i, 1000s Series Product Manual382Battery is discharging Battery is undergoing reconditioning.Battery is charging Battery is being

Chapter 10: Troubleshooting383Blowers are functioning normallyNormal.Blowers are NOT installed Reinstall the fan. If the fan does not turn, replace it

VessRAID 1000f, 1000i, 1000s Series Product Manual384Drive Interface ControllerDrive-interface controller foundNormal.Drive-interface controller is NO

Chapter 10: Troubleshooting385Host-interface controller has encountered an unrecoverable errorRestart the VessRAID. See page 134 (WebPAM PROe) or page

VessRAID 1000f, 1000i, 1000s Series Product Manual386Logical drive initialization has stoppedInitialization stopped because of user intervention, sche

Chapter 10: Troubleshooting387Media patrol is queued Media patrol has been set manually or by schedule.Media patrol is stopped internallyMedia patrol

VessRAID 1000f, 1000i, 1000s Series Product Manual388PDM is stopped internally The destination drive was removed or used for a rebuild.Physical DiskPh

Chapter 10: Troubleshooting389Physical disk negotiation speed is decreased.Disk drive had to reduce its data rate. If this message appears repeatedly,

Chapter 2: VessRAID Installation21Management PathThe VessRAID controller has one (1) Ethernet RJ-45 Management Port connector. See page 21, Figure 9.T

VessRAID 1000f, 1000i, 1000s Series Product Manual390PSU 12V/5V/3.3V power is within the rangeNormal.RAID Level MigrationRAID Level migration is start

Chapter 10: Troubleshooting391Rebuild is resumed Rebuild has resumed again after a pause.Rebuild is stopped Rebuild stopped because of user interventi

VessRAID 1000f, 1000i, 1000s Series Product Manual392ResourceResource is NOT availableSystem resources are low. Reduce system load or restart the Vess

Chapter 10: Troubleshooting393Synchronization is stoppedSynchronization stopped because of user intervention, schedule or the logical drive was delete

VessRAID 1000f, 1000i, 1000s Series Product Manual394Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes crit

Chapter 10: Troubleshooting395• The Disk Status LED changes from green to red.Figure 16.VessRAID disk drive carrier LEDs• The audible alarm repeatedly

VessRAID 1000f, 1000i, 1000s Series Product Manual396To enable Automatic Rebuild, see “Making Background Activity Settings” on page 71 (WebPAM PROe) o

Chapter 10: Troubleshooting397Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID l

VessRAID 1000f, 1000i, 1000s Series Product Manual398Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a b

Chapter 10: Troubleshooting399You can set the VessRAID to migrate disk arrays under Non-Volatile Random Access Memory (NVRAM), a much faster process b

VessRAID 1000f, 1000i, 1000s Series Product Manual22Figure 10.FC DAS data and management connectionsNICHost PC or Server Network SwitchVessRAID 1840f+

VessRAID 1000f, 1000i, 1000s Series Product Manual400Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components t

Chapter 10: Troubleshooting401EnclosureOverheatOverheating is a potentially serious condition because the excessively high temperatures can lead to di

VessRAID 1000f, 1000i, 1000s Series Product Manual402 Power SupplyVessRAID 1800 SeriesVessRAID 1800 Series has two power supplies. The advantage of tw

Chapter 10: Troubleshooting403Connection ProblemsWhen you install your PROMISE product following the instructions in the Quick Start Guide and this Pr

VessRAID 1000f, 1000i, 1000s Series Product Manual404Network ConnectionsEach controller has one Ethernet RJ45 connector on the back of the enclosure f

Chapter 10: Troubleshooting405Figure 20.iSCSI port connection Fibre Channel PortsThe Fibre Channel ports on VessRAID have activity LEDs but no speed L

VessRAID 1000f, 1000i, 1000s Series Product Manual406Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, th

Chapter 10: Troubleshooting407The new management port IP address and other network settings are displayed on the screen.Enter the new IP address into

VessRAID 1000f, 1000i, 1000s Series Product Manual408Figure 24.USB portsYou enable Rescue Mode under the CLU controller settings. See page 217.Also se

409Chapter 11: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 411)• Limited Warranty (page 415)• Returning the Produc

Chapter 2: VessRAID Installation23Fibre Channel Storage Area Network (SAN)This arrangement requires:• A Fibre Channel (FC) interface card in each Host

VessRAID 1000f, 1000i, 1000s Series Product Manual410WebPAM PROe connection was working OK. But later on, it timed out. What do I do now?The network c

Chapter 11: Support411How can I be sure everything is working OK on the VessRAID?Locally: The VessRAID enclosure has LEDs on the front to monitor the

VessRAID 1000f, 1000i, 1000s Series Product Manual412Technical Support ServicesUnited StatesThe NetherlandsGermanyPROMISE Online™ Web Site http://www.

Chapter 11: Support413ItalyTaiwanE-mail Support e-Support On-LineFax Support +39 0 6 367 124 00 Attn: Technical SupportPhone Support +39 0 6 367 126 2

VessRAID 1000f, 1000i, 1000s Series Product Manual414China E-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Su

Chapter 11: Support415Limited WarrantyPROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to

VessRAID 1000f, 1000i, 1000s Series Product Manual416PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without p

Chapter 11: Support417Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about your produc

VessRAID 1000f, 1000i, 1000s Series Product Manual418You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that d

419Appendix A: Setting-up NAS Network DrivesThis appendix covers the following topics:• Setting-up a Network Drive – Windows (page 419)• Setting-up a

VessRAID 1000f, 1000i, 1000s Series Product Manual24If you have multiple VessRAID subsystems, Host PCs or Servers, repeat steps 1 and 2 as required.Fi

VessRAID 1000f, 1000i, 1000s Product Manual4204. Right-click the iSCSI port icon and choose Open from the dropdown menu.The Connect to dialog box appe

Appendix A: Setting-up NAS Network Drives4215. In the Connect to dialog box, type your user name and password in the fields provided and click the OK

VessRAID 1000f, 1000i, 1000s Product Manual4226. Right-click the public folder and choose Map Network Drive from the dropdown menu.The Map Network Dri

Appendix A: Setting-up NAS Network Drives423The public folder opens on your desktop.When you double-click the My Computer icon on your Windows desktop

VessRAID 1000f, 1000i, 1000s Product Manual424Setting-up a Network Drive – UNIX and LinuxBefore you can set-up a network drive, you must have:• NAS fi

Appendix A: Setting-up NAS Network Drives4254. Type the user name and password in the respective fields, then click the Connect button.The user name a

VessRAID 1000f, 1000i, 1000s Product Manual426

427IndexNumerics10GB Truncate 137, 218, 3492 TB Limitation 347, 410Aabout this manual 1AD Domain 105adaptive writeback cachedefined 348enable 218addgr

VessRAID 1000f, 1000i, 1000s Product Manual428capacity coerciondefined 349setting 137, 218capacity, specify for logical drive 54, 157, 161, 233, 240CE

Index429disk arrayadvanced creation 53, 156, 233, 301alias 156, 160, 233, 239automatic creation 52, 154, 231, 301create 153, 230critical 394delete 158

Chapter 2: VessRAID Installation25iSCSI Direct Attached Storage (DAS)This arrangement requires:• A Gigabit Ethernet network interface card (GbE NIC) i

VessRAID 1000f, 1000i, 1000s Product Manual430Ffailedbattery 402power supply 402power supply fan 401RAID controller fan 400, 401failure recovery, phys

Index431information, cont.logical drive 167, 179, 244, 308physical drive 145, 227, 299SAS port 114, 262subsystem 66UPS unit 272initializationdefined 3

VessRAID 1000f, 1000i, 1000s Product Manual432LCD panel, cont.createdisk array, advanced 301disk array, automatic 301logical drive 306spare drive 310d

Index433link aggregationchange 85, 250create 84, 249delete 85, 250view 85, 250Linux network drive 424locatecontroller 219disk array 238, 305enclosure

VessRAID 1000f, 1000i, 1000s Product Manual434mount pointconflict 113entering 54, 157, 160UNIX, Linux command line 424NNAScomputer name 105, 424device

Index435online helpCLU 211WebPAM PROe 61OPAS 379OPAS report 67operational status, disk array 159, 234, 305orphan watermark 138, 217overheated enclosur

VessRAID 1000f, 1000i, 1000s Product Manual436problem reportingCLU 373LCD panel 378WebPAM PROe 375, 395RRAIDblock and double parity stripe 335block an

Index437regulatory statements 10releasing lock 76, 214renewing lock 76, 214replaceBBU 324blower 321cache battery 324controller 320fan 321fan, original

VessRAID 1000f, 1000i, 1000s Product Manual438settings, cont.iSCSI node 92, 255iSCSI port 83, 249iSCSI target port statistics 257iSCSI target ports 93

Index439SmartNAVI, cont.RAID volumecreate 206list 206restore files 194share foldercreate 196delete 197host IP 197list 196mount 198open 196permissions

VessRAID 1000f, 1000i, 1000s Series Product Manual26Figure 12.VessRAID 1830i+ data and management ports. 1830i is similarFigure 13.iSCSI DAS data and

VessRAID 1000f, 1000i, 1000s Product Manual440subsystem, cont.Media Patrol 213NTP 68, 215power off 131restart 134, 203, 288, 315, 317, 318service repo

Index441username and passwordCLI/CLU 41, 209SmartNAVI 185WebPAM PROe 49, 58VVessRAIDbeeping 366, 395computer name 105, 424features and benefits 5model

VessRAID 1000f, 1000i, 1000s Product Manual442

Chapter 2: VessRAID Installation27iSCSI Storage Area Network (SAN)This arrangement requires:• A Gigabit Ethernet network interface card (GbE NIC) in t

VessRAID 1000f, 1000i, 1000s Series Product Manual28Configuring a Management PathVessRAID controller has one (1) Ethernet RJ-45 Management Port connec

Chapter 2: VessRAID Installation29Figure 14.iSCSI SAN data and management connectionsHost PCs or ServersStandardNetwork SwitchGbE Network SwitchVessRA

ContentsvChapter 4: Management with WebPAM PROe, cont.Working with the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . .65Viewing Ot

VessRAID 1000f, 1000i, 1000s Series Product Manual30SAS Direct Attached Storage (DAS)This arrangement requires:• A standard network switch• A network

Chapter 2: VessRAID Installation31Figure 15.VessRAID 1830s+ data and management ports. 1830s is similarFigure 16.SAS DAS data and management connectio

VessRAID 1000f, 1000i, 1000s Series Product Manual32SAS JBOD ExpansionThis arrangement requires:• One (1) or more VessJBOD expansion units• One (1) SF

Chapter 2: VessRAID Installation33Figure 17.SAS JBOD expansion data connectionsAfter you complete your data and management connection, go to “Setting

VessRAID 1000f, 1000i, 1000s Series Product Manual34 Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI)

Chapter 2: VessRAID Installation35Connecting the PowerPlug-in the power cords and turn on the switches on both power supplies.When the power is switch

VessRAID 1000f, 1000i, 1000s Series Product Manual36• The FC, iSCSI, SAS, and Expansion LEDs display green or flash during port activity.Figure 22.Ves

Chapter 2: VessRAID Installation37Figure 23.VessRAID iSCSI Controller LEDsFigure 24. VessRAID iSCSI Controller LEDsDirty CacheFan 2Fan 1BatteryUSB 2US

VessRAID 1000f, 1000i, 1000s Series Product Manual38Figure 25.VessRAID SAS Controller LEDsThere are two LEDs on each Drive Carrier. They report the pr

Chapter 2: VessRAID Installation39LCD PanelThe LCD panel activates approximately 35 seconds after you switch on the VessRAID’s power supply.At first,

VessRAID 1000f, 1000i, 1000s Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing Users, cont.Deleting a User . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Series Product Manual406. In the Ready to Install screen, click the Install button.7. In the first Installation Complete

41Chapter 3: VessRAID SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (

VessRAID 1000f, 1000i, 1000s Product Manual42Choosing DHCP or a Static IP AddressWhen you setup your VessRAID, you have the option of:• Enabling DHCP

Chapter 3: VessRAID Setup43Setting up with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli>

VessRAID 1000f, 1000i, 1000s Product Manual445. To verify the settings, type net, and press Enter.administrator@cli> net===========================

Chapter 3: VessRAID Setup45Setting up with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.Figure 2

VessRAID 1000f, 1000i, 1000s Product Manual463. Type the new IP Address.4. Follow the same procedure to specify the Subnet Mask, Gateway IP Address an

Chapter 3: VessRAID Setup47Setting up with the LCDThe LCD Panel displays the current IP address during normal operation. If you did not install the LC

VessRAID 1000f, 1000i, 1000s Product Manual487. Make the needed changes the same as in step 5.After you have set the last (extreme right) digit, press

Chapter 3: VessRAID Setup49Creating Disk Arrays with WebPAM PROeSetting up WebPAM PROe consists of the following actions: • Logging into WebPAM PROe (

ContentsviiChapter 4: Management with WebPAM PROe, cont.Managing Network Attached Storage (NAS), cont.Viewing Protocol Status . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual50Figure 4. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there are an

Chapter 3: VessRAID Setup51Figure 5. Clicking “Language” on the WebPAM PROe bannerCreating Your Logical DrivesOn a newly activated VessRAID subsystem,

VessRAID 1000f, 1000i, 1000s Product Manual52AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Array

Chapter 3: VessRAID Setup534. Click the Update button.Or check the Automatic Update box and updates will occur automatically.The following parameters

VessRAID 1000f, 1000i, 1000s Product Manual54• For DAS and SAN, enter an Alias (name) for the logical drive.An Alias is optional. Use letters, numbers

Chapter 3: VessRAID Setup55Step 3 – SummaryThe Summary lists the disk array and logical drive information you specified.To proceed with disk array and

VessRAID 1000f, 1000i, 1000s Product Manual56Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click

57Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:• Logging into WebPAM PROe (page 58)• Perusing the Interface (page 60

VessRAID 1000f, 1000i, 1000s Product Manual58Logging into WebPAM PROe1. Launch your Browser.2. In the Browser address field, type the IP address of th

Chapter 4: Management with WebPAM PROe59Figure 1. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there are any unc

VessRAID 1000f, 1000i, 1000s Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Updating the Firmware . . . . . . . . . . . . . . . . .

VessRAID 1000f, 1000i, 1000s Product Manual60Figure 2. Clicking “Language” on the WebPAM PROe bannerPerusing the InterfaceWebPAM PROe is browser-based

Chapter 4: Management with WebPAM PROe61There are four major parts to the graphic user interface:• Header (see below)• Tree (see page 61)• Management

VessRAID 1000f, 1000i, 1000s Product Manual62Figure 4. WebPAM PROe Tree ViewPhysical Drivesin this EnclosureName of logged-in userSubsystem IP address

Chapter 4: Management with WebPAM PROe63Using Management ViewManagement View provides the actual user interface with the VessRAID, including creation,

VessRAID 1000f, 1000i, 1000s Product Manual64Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click

Chapter 4: Management with WebPAM PROe65Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VessRAID subsystem. See “

VessRAID 1000f, 1000i, 1000s Product Manual66Working with SubsystemsA VessRAID subsystem is identified by its Management Port IP address. Subsystem fu

Chapter 4: Management with WebPAM PROe67Saving a System Service ReportTo save a System Service Report as a text file on your Host PC:1. In Tree View,

VessRAID 1000f, 1000i, 1000s Product Manual68To set the time zone for this subsystem:1. In Tree View, click the Subsystem icon.2. In Management View

Chapter 4: Management with WebPAM PROe692. In Management View, from the Settings tab dropdown menu, choose NTP Management.3. Click the Start Time Sync

ContentsixChapter 4: Management with WebPAM PROe, cont.Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153Vie

VessRAID 1000f, 1000i, 1000s Product Manual704. In the File Download dialog box, click the Save button.5. In the Save dialog box, name the file, navig

Chapter 4: Management with WebPAM PROe71Saving NVRAM EventsTo save the NVRAM event log as a text file:1. In Tree View, click the Subsystem icon.2. I

VessRAID 1000f, 1000i, 1000s Product Manual722. In Management View, click the Background Activities tab and choose Settings from the dropdown menu.3.

Chapter 4: Management with WebPAM PROe73• Transition – See “Transitioning a Disk Array” on page 165• Initialization – See “Initializing a Logical Driv

VessRAID 1000f, 1000i, 1000s Product Manual74Viewing Scheduled ActivitiesTo view scheduled activities for this subsystem:1. Click the Subsystem icon

Chapter 4: Management with WebPAM PROe75• Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error.• Choose the

VessRAID 1000f, 1000i, 1000s Product Manual76Setting the LockThe lock prevents other sessions (including by the same user) from making a configuration

Chapter 4: Management with WebPAM PROe77If you are the User who set the lock, click the Unlock option.If another User set the lock and you are a Super

VessRAID 1000f, 1000i, 1000s Product Manual78Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• View

Chapter 4: Management with WebPAM PROe79• Enter or change up to six email addresses. • From the Privilege dropdown menu, choose a new level.See “List