Promise Technology E610s Manuel Page 1

VTRAKE-ClassE610f, E610s, E310f, E310sPRODUCT MANUALVersion 3.1

VTrak E-Class Product ManualxChapter 5: Management with the CLU, cont.Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual82Managing the Network ConnectionThe network connection deals with network connections to the VTrak’s Management Ports. Fu

Chapter 4: Management with WebPAM PROe835. Click the Port Configuration link for Controller 1 or 26. To enable DHCP, check the DHCP box.When DHCP is N

VTrak E-Class Product Manual84Managing Fibre Channel ConnectionsThis feature pertains to VTrak Fibre Channel models. Functions include:• Viewing Fibre

Chapter 4: Management with WebPAM PROe85• Fabric WWNN – World Wide Node Name (appears when connected to a switch)• Fabric WWPN – World Wide Port Name

VTrak E-Class Product Manual86Example 1: If you connect the VTrak to a Fibre Channel switch and choose NL-Port topology, you will create a Public Loop

Chapter 4: Management with WebPAM PROe87• NOS Count – Not Operational Primitive Sequence. This primitive sequence is used during link initialization b

VTrak E-Class Product Manual88The SFP information includes:• Connector – Type of connector• Transceiver – SFP• Transceiver Code – Defines the method t

Chapter 4: Management with WebPAM PROe89Adding an InitiatorTo add an initiator to the VTrak’s initiator list:1. Check the box to the left of the initi

VTrak E-Class Product Manual90Managing SAS ConnectionsThis feature pertains to VTrak Serial Attached SCSI models. Functions include:• Viewing SAS Port

Chapter 4: Management with WebPAM PROe91To make settings to the SAS ports:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

ContentsxiChapter 5: Management with the CLU, cont.Managing Logical Drives, cont.Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual92Adding an InitiatorTo add an initiator to the VTrak’s initiator list:1. Check the box to the left of the initiator. 2. C

Chapter 4: Management with WebPAM PROe93Managing Storage ServicesStorage services deal with initiators and LUN mapping for Fibre Channel models and fo

VTrak E-Class Product Manual94Deleting an InitiatorTo delete an initiator:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

Chapter 4: Management with WebPAM PROe95To edit the LUN Map:1. Click the Subsystem icon in Tree View.2. Click the Administrative Tools icon.3. Cli

VTrak E-Class Product Manual96Monitoring PerformanceThe Performance Monitoring displays real-time performance statistics for logical drives, physical

Chapter 4: Management with WebPAM PROe973. Click the Performance Monitoring icon.Under the Information tab, you can see:• Logical Drive Statistics•

VTrak E-Class Product Manual98Managing Software ServicesSoftware Services include the following functions:• Making Event Notification Settings (page 9

Chapter 4: Management with WebPAM PROe99If you do not receive the Test Email message, see your Network Administrator for assistance with the mail serv

VTrak E-Class Product Manual100Starting or Restarting SLP serviceTo start or restart the SLP service, click the Start or Restart button.Making Web Ser

Chapter 4: Management with WebPAM PROe101Stopping Web Server serviceTo stop the Web Server service:1. Click the Stop button.2. Click OK in the confirm

VTrak E-Class Product ManualxiiChapter 5: Management with the CLU, cont.Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual102Making SSH SettingsVTrak’s Secure Shell (SSH) service enables you to access VTrak’s Command Line Interface (CLI) throug

Chapter 4: Management with WebPAM PROe1034. Enter information or change settings as required.• Enter the SNMP Port number. 161 is the default.• Enter

VTrak E-Class Product Manual104The severity level you choose and all higher levels will pass the trap filter. See Table 5.6. Click the Update button.T

Chapter 4: Management with WebPAM PROe105• To use a HTTP connection, beside CIM HTTP Enabled choose the Yes option and enter a port number in the fiel

VTrak E-Class Product Manual1065. Click the Submit button.Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the

Chapter 4: Management with WebPAM PROe1075. Click OK in the confirmation box.Table 6 Event severity levelsDeleting Netsend RecipientsTo delete a Nets

VTrak E-Class Product Manual108Exporting the User DatabaseYou can export the User Database file to share user information and settings among multiple

Chapter 4: Management with WebPAM PROe109Exporting a Configuration ScriptYou can export a configuration script file to share the subsystem and RAID se

VTrak E-Class Product Manual110Importing a User DatabaseThe Software Management–Import tab enables you to import the User Database file from the Host

Chapter 4: Management with WebPAM PROe111Importing a Configuration ScriptThe Software Management–Import tab enables you to import a Configuration Scri

ContentsxiiiChapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249Updating the Firmware in WebPAM PROe . . .

VTrak E-Class Product Manual112Updating the FirmwareThis procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on

Chapter 4: Management with WebPAM PROe113Viewing Flash Image InformationFlash image information refers to the package of firmware components running o

VTrak E-Class Product Manual114Restoring Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Software settin

Chapter 4: Management with WebPAM PROe115Clearing StatisticsThe Clear Statistics function clears statistical data on controllers, Fibre Channel ports,

VTrak E-Class Product Manual116Saving a System Service ReportTo save a System Service Report as a compressed HTML file:1. Click the Subsystem icon i

Chapter 4: Management with WebPAM PROe117Shutting Down the SubsystemTo shutdown the RAID subsystem:1. Click the Subsystem icon in Tree View.2. Click

VTrak E-Class Product Manual118Starting Up After ShutdownTo start the RAID subsystem:1. Manually turn on the power supply switches on the back of the

Chapter 4: Management with WebPAM PROe119Restarting the SubsystemTo restart the RAID subsystem:1. Click the Subsystem icon in Tree View. 2. Click th

VTrak E-Class Product Manual120Managing ControllersThe RAID controllers are the heart of the VTrak subsystem. VTrak E-Class models have one or two con

Chapter 4: Management with WebPAM PROe1214. The Controller Dirty Cache LED and Status LED, on the back of the Controller, will flash for one minut

VTrak E-Class Product ManualxivChapter 7: Technology Background, cont.Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual122• Enclosure Polling Interval• Adaptive Writeback Cache• Host Cache Flushing• Forced Read Ahead CacheSee “Making Control

Chapter 4: Management with WebPAM PROe123Maximum of 48 characters. Use letters, numbers, space between words, and underscore.• Check the Enable LUN af

VTrak E-Class Product Manual1246. Click the Submit button.The changes take effect immediately.Clearing an Orphan WatermarkAn Orphan Watermark conditio

Chapter 4: Management with WebPAM PROe125Managing EnclosuresOn VTrak E-Class, enclosures include the main VTrak subsystem or Head Unit as well as addi

VTrak E-Class Product Manual126Figure 9. VTrak E310f/s front viewViewing Enclosure TopologyTo view Enclosure Topology:1. Click the Subsystem icon in

Chapter 4: Management with WebPAM PROe127Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresh

VTrak E-Class Product Manual128Checking the BatteriesThe Enclosure–Battery tab displays information about the cache backup battery (or batteries) in t

Chapter 4: Management with WebPAM PROe1295. Click the Submit button.Reconditioning fully discharges, then fully recharges the battery. During recondit

VTrak E-Class Product Manual1304. From the Buzzer tab dropdown menu, choose Settings.5. Check the Buzzer Enable box to enable the buzzer.Uncheck the b

Chapter 4: Management with WebPAM PROe131Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VTrak s

ContentsxvChapter 7: Technology Background, cont.Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .302PDM Triggers .

VTrak E-Class Product Manual132Figure 10.VTrak drive carrier LEDsMaking Global Physical Drive SettingsGlobal settings apply to all of the physical dis

Chapter 4: Management with WebPAM PROe133function. With the Threshold set to zero, drives are not marked offline even when errors are detected.Viewing

VTrak E-Class Product Manual1345. Click a Physical Drive icon. 6. From the dropdown menu on the Information tab, choose Statistics.Clearing Statisti

Chapter 4: Management with WebPAM PROe135Forcing a Physical Drive Offline or OnlineThe Physical Drive–Force Offline/Online tab enables you to force an

VTrak E-Class Product Manual136Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UP

Chapter 4: Management with WebPAM PROe137Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data r

VTrak E-Class Product Manual138Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server, before you

Chapter 4: Management with WebPAM PROe139Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (p

VTrak E-Class Product Manual140later time, if additional configurable capacity is available. Does not make a hot spare drive. See “Creating a Disk Arr

Chapter 4: Management with WebPAM PROe141To create a new disk array:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Cl

VTrak E-Class Product ManualxviChapter 8: Troubleshooting, cont.Browser Does Not Connect to WebPAM PROe . . . . . . . . . . . . . .351Unsaved Data in

VTrak E-Class Product Manual142The new disk array appears in the Disk Array List the Information tab.Creating a Disk Array – AdvancedThe Disk Array Ad

Chapter 4: Management with WebPAM PROe143This value will be the data capacity of the first logical drive in your new disk array. If you specify less t

VTrak E-Class Product Manual144Deleting a Disk ArrayThe Disk Arrays–Delete tab enables you to delete existing disk arrays.To delete a disk array:1. Cl

Chapter 4: Management with WebPAM PROe145available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of

VTrak E-Class Product Manual146To create a logical drive:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Dis

Chapter 4: Management with WebPAM PROe147A new window displays with the disk array information and the proposed logical drives with their parameters.

VTrak E-Class Product Manual1483. Click the Disk Array icon.4. From the dropdown menu the Background Activities tab, choose Start Migration. 5. High

Chapter 4: Management with WebPAM PROe149Rebuilding ManuallyIf a physical drive has failed, identify and replace the drive, then rebuild the disk arra

VTrak E-Class Product Manual150Running PDM on a Disk ArrayPredictive Data Migration (PDM) migrates data from the suspect physical drive to a spare phy

Chapter 4: Management with WebPAM PROe151After the Transition is completed, refresh the screen. The revertible spare drive is listed under the Spare D

ContentsxviiAppendix B: Multipathing on Windows, cont.Features and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .377Ref

VTrak E-Class Product Manual152Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representation of t

Chapter 4: Management with WebPAM PROe153However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem

VTrak E-Class Product Manual154Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon in Tree Vi

Chapter 4: Management with WebPAM PROe155Initializing a Logical DriveInitialization is done to logical drives after they are created from a disk array

VTrak E-Class Product Manual156To Redundancy Check a Logical Drive:1. Click the Subsystem icon in Tree View.2. Click the Disk Arrays icon.3. Click

Chapter 4: Management with WebPAM PROe157• Table Type – Read Check, Write Check or Inconsistent Block (see below). • Start Logical Block Address – LBA

VTrak E-Class Product Manual158 LUN Mapping Parameters• Initiator Name • Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of

Chapter 4: Management with WebPAM PROe159Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

VTrak E-Class Product Manual1603. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the

Chapter 4: Management with WebPAM PROe161Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Dr

VTrak E-Class Product Manualxviii

VTrak E-Class Product Manual162Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a Spare Chec

Chapter 4: Management with WebPAM PROe163Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

VTrak E-Class Product Manual164

165Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 166)• Running Quick Setup (page 171)• Managin

VTrak E-Class Product Manual166Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (page 166)

Chapter 5: Management with the CLU167Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and VTrak control

VTrak E-Class Product Manual168LinuxTo start the Linux SSH program:1. Click the terminal icon.2. Type ssh 192.168.1.56 22 and press Enter.The IP addre

Chapter 5: Management with the CLU169Subsystem Management – Subsystem settings, Controller settings, statistics, lock/unlock the subsystem, set date a

VTrak E-Class Product Manual170Logging Out of the CLIWhen you shut down or restart the VTrak subsystem, you are automatically logged out of the CLI.To

Chapter 5: Management with the CLU171Running Quick SetupQuick Setup is discussed under “Setting up VTrak with the CLU” on page 43.

1Chapter 1: Introduction to VTrakThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Descript

VTrak E-Class Product Manual172Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem (page

Chapter 5: Management with the CLU173To change Cache Mirroring for this subsystem:1. From the Main Menu, highlight Subsystem Management and press Ente

VTrak E-Class Product Manual1744. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, highlight

Chapter 5: Management with the CLU175To make NTP settings for the subsystem:1. From the Main Menu, highlight Subsystem Management and press Enter.2. H

VTrak E-Class Product Manual176Managing the ControllersController Management includes the following functions:• Viewing Controller Information (page 1

Chapter 5: Management with the CLU177The condition is cleared. See “Physical Drive Failed” on page 340 for more information.Making Controller Settings

VTrak E-Class Product Manual178• Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to

Chapter 5: Management with the CLU179Managing the EnclosureEnclosure Management includes the following functions:• Viewing the Enclosures Summary (pag

VTrak E-Class Product Manual180Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresholds• Cont

Chapter 5: Management with the CLU1813. Highlight the enclosure you want and press Enter.4. Highlight Power Supplies and press Enter.The screen displa

VTrak E-Class Product ManualiiCopyright© 2009 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology).

VTrak E-Class Product Manual2VTrak OverviewVTrak provides data storage solutions for applications where high performance and data protection are requi

VTrak E-Class Product Manual182Viewing Voltage Sensor StatusTo view the status of the voltage sensors:1. From the Main Menu, highlight Subsystem Manag

Chapter 5: Management with the CLU183controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again.Re

VTrak E-Class Product Manual184To view enclosure topology:1. From the Main Menu, highlight Subsystem Management and press Enter.2. Highlight Enclosure

Chapter 5: Management with the CLU185Managing Physical DrivesPhysical Drive Management includes the following functions:• Viewing a List of Physical D

VTrak E-Class Product Manual186For SAS drives:• Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.• Highlight Read L

Chapter 5: Management with the CLU1872. Highlight the physical drive you want and press Enter.3. Type an alias into the field provided.Maximum of 32 c

VTrak E-Class Product Manual1883. Highlight the physical drive you want and press Enter.4. Highlight Force Offline or Force Online and press Enter.5.

Chapter 5: Management with the CLU189Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (page

VTrak E-Class Product Manual190Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highlight Di

Chapter 5: Management with the CLU191Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

Chapter 1: Introduction to VTrak3Figure 3. VTrak E610f rear viewFigure 4. VTrak E610s rear viewMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtUPS1152008

VTrak E-Class Product Manual192Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background” on pa

Chapter 5: Management with the CLU193• Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB.•

VTrak E-Class Product Manual194Viewing Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the d

Chapter 5: Management with the CLU1954. Press Ctrl-A to save your settings.Accepting an Incomplete ArrayThis condition is the result of a missing phys

VTrak E-Class Product Manual196Rebuilding a Disk ArrayBefore you can rebuild, you must have a replacement or target physical drive of adequate capacit

Chapter 5: Management with the CLU197Highlight Capacity, press the backspace key to erase the current capacity and type in the new value.The new value

VTrak E-Class Product Manual198Running Transition on a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently par

Chapter 5: Management with the CLU1993. Highlight Logical Drives in the Disk Array and press Enter.4. Highlight Create New Logical Drive and press Ent

VTrak E-Class Product Manual200Deleting a Logical DriveTo delete a logical drive from a disk array:1. From the Main Menu, highlight Disk Array Managem

Chapter 5: Management with the CLU201Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VTrak E-Class Product Manual4Figure 5. VTrak E310f rear viewFigure 6. VTrak E310s rear viewArchitectural DescriptionThe VTrak E610f and E310f are Fibr

VTrak E-Class Product Manual2025. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means this spare drive

Chapter 5: Management with the CLU203Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VTrak E-Class Product Manual204Managing Logical DrivesLogical drive management includes:• Viewing Logical Drive Information (page 204)• Viewing Logica

Chapter 5: Management with the CLU205Viewing the Logical Drive Check TableTo view logical drive information:1. From the Main Menu, highlight Logical D

VTrak E-Class Product Manual2062. Highlight the logical drive you want and press Enter.3. Highlight Background Activity and press Enter.4. Highlight S

Chapter 5: Management with the CLU207Locating a Logical DriveThis feature helps you identify the physical drives assigned to the logical drive you are

VTrak E-Class Product Manual208Managing the Network ConnectionNetwork Management deals with network connections and settings for the VTrak’s Managemen

Chapter 5: Management with the CLU209Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 40.Making Automatic Setting

VTrak E-Class Product Manual210Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VTrak Fibre Channel models. Fib

Chapter 5: Management with the CLU211• Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection6. Highlight Har

Chapter 1: Introduction to VTrak5All E-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in

VTrak E-Class Product Manual212Viewing Fibre Channel Port StatisticsTo view port statistics:1. From the Main Menu, highlight Fibre Channel Management

Chapter 5: Management with the CLU213• PrimitiveSeqErrorCount – An ordered set transmitted repeatedly and used to establish and maintain a link. LR, L

VTrak E-Class Product Manual214Managing SAS ConnectionsThe SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management i

Chapter 5: Management with the CLU215Viewing SAS Port StatisticsThere are two SAS ports on each controller.To view information about the SAS ports:1.

VTrak E-Class Product Manual216Managing Background ActivityBackground activity refers to any of several functions that take place in the background wh

Chapter 5: Management with the CLU217• PDM – Migrates data from a suspect physical drive to a replacement drive in a disk array• Transition – Returns

VTrak E-Class Product Manual218Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runtime Even

Chapter 5: Management with the CLU2192. Highlight NVRAM Events and press Enter.The log of NVRAM Events appears. Events are added to the top of the lis

VTrak E-Class Product Manual220Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 220)• Enablin

Chapter 5: Management with the CLU221• Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a s

VTrak E-Class Product Manual6• Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even amon

VTrak E-Class Product Manual222Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UP

Chapter 5: Management with the CLU223Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data repor

VTrak E-Class Product Manual224Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%.Note 4:

Chapter 5: Management with the CLU225Managing UsersUser Management includes the following functions:• Viewing User Information (page 225)• Creating a

VTrak E-Class Product Manual226Table 2 User PrivilegesChanging Another User’s SettingsThe Administrator or a Super User can change other users’ settin

Chapter 5: Management with the CLU227Changing Your Own User SettingsEach user can change their display name and email address.To change your user sett

VTrak E-Class Product Manual2286. Highlight New Password and type a new password.Maximum 31 characters. Use letters, numbers, and underscore.7. Highli

Chapter 5: Management with the CLU229Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak E-Class Product Manual230To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter.Making SLP SettingsBy def

Chapter 5: Management with the CLU231Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started.To make Tel

Chapter 1: Introduction to VTrak7LUN Masking and Mapping: Supports multiple hosts.Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide

VTrak E-Class Product Manual232Making SNMP SettingsBy default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal st

Chapter 5: Management with the CLU2332. Highlight Software Management and press Enter.3. Highlight SNMP and press Enter.4. Highlight Trap Sinks and pr

VTrak E-Class Product Manual234To make CIM service settings:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlig

Chapter 5: Management with the CLU235Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Nets

VTrak E-Class Product Manual236The selected level and all higher severity levels of severity will be reported. See Table 4 on page 236.8. Press Ctrl-A

Chapter 5: Management with the CLU237Flashing through TFTPUse this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on p

VTrak E-Class Product Manual238Viewing Flash Image InformationFlash image information refers to the package of firmware components running on your VTr

Chapter 5: Management with the CLU239Clearing StatisticsThis function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS

VTrak E-Class Product Manual240Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you se

Chapter 5: Management with the CLU241Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak E-Class Product Manual8SpecificationsE610f and E610sVoltage: 100–240 VAC Auto-ranging.Current (maximum): 8 A @ 100 VAC or 4 A @ 240 VAC Current

VTrak E-Class Product Manual242To shutdown the RAID subsystem:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highl

Chapter 5: Management with the CLU243Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one of the following proc

VTrak E-Class Product Manual244Starting up the VTrak – Serial ConnectionTo start the RAID subsystem:1. Manually turn on the power supply switches on t

Chapter 5: Management with the CLU245Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak E-Class Product Manual2466. Close your SSH session.7. Wait about two minutes.8. Re-establish your SSH connection to the VTrak CLU.See “Making a

Chapter 5: Management with the CLU247Making Buzzer SettingsThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on p

VTrak E-Class Product Manual248

249Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (below)• Updating the Firmware in the CLU (pa

VTrak E-Class Product Manual250Updating Firmware from TFTP ServerTo update the firmware from a TFTP server:1. Click the Subsystem icon in Tree View.

Chapter 6: Maintenance251Updating Firmware from your PCTo update the firmware from your PC:1. Click the Subsystem icon in Tree View. 2. Click the Ad

Chapter 1: Introduction to VTrak9Dimensions (H x W x D): 8.8 x 44.4 x 56.1 cm (3.5 x 17.5 x 22.1 in)Net Weight: 22 kg (49 lb) without drives, 28 kg (6

VTrak E-Class Product Manual252Restarting – Single RAID SubsystemTo restart a single subsystem:1. Click the Subsystem icon in Tree View. 2. Click th

Chapter 6: Maintenance2537. If you have other VTrak RAID Subsystems, repeat the same procedure for each of them.As each controller shuts down, your We

VTrak E-Class Product Manual254Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmware Image Fi

Chapter 6: Maintenance2552. Highlight Flash through TFTP and press Enter.3. Highlight TFTP Server and type the IP address of your TFTP server in the f

VTrak E-Class Product Manual256To restart the multiple subsystems:1. From the Main Menu, highlight Additional Info and Management, and press Enter.2.

Chapter 6: Maintenance257Restarting – RAID with JBOD Expansion, SSHTo restart the multiple subsystems:1. From the Main Menu, highlight Additional Info

VTrak E-Class Product Manual2584. Press Y to continue.The screen will display shutdown and startup functions.5. When the Login: prompt appears, log in

Chapter 6: Maintenance259Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable parts.

VTrak E-Class Product Manual260Figure 2. Replacing an E310f/s power supplyThis completes the power supply replacement procedure.Replacing a Cooling Un

Chapter 6: Maintenance261Figure 4. Removing a cooling unit from the E610f/sFigure 5. Removing a cooling unit from the E310f/s4. Loosen the thumbscrew

VTrak E-Class Product Manual10GOST-R StatementIRAM StatementKCC Statementɉɪɟɞɭɩɪɟɠɞɟɧɢɟ. Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A. ȼ ɞɨɦɚɲɧɢɯɭɫɥɨɜɢɹɯ ɨɧ ɦɨ

VTrak E-Class Product Manual262Figure 7. Loosen the thumbscrews and remove the cover (E310f/s)6. Lift the fan or blower off the mounting pins and deta

Chapter 6: Maintenance263Figure 9. The E310f/s blower and its electrical connector7. Attach the electrical connector of the new fan blower and set the

VTrak E-Class Product Manual264Figure 11. Positioning the blower onto the mounting pins, pointed outward Be sure the blower points outward, towards th

Chapter 6: Maintenance265Replacing a Cache BatteryThe cache battery is located inside the cooling unit. The battery assembly is replaced as an individ

VTrak E-Class Product Manual266Figure 14.Removing the cooling unit from the enclosure from the E610f/sFigure 15.Removing the cooling unit from the enc

Chapter 6: Maintenance267Figure 17.Loosen the thumbscrews and remove the cover (E310f/s)5. Remove the two screws holding the battery assembly in place

VTrak E-Class Product Manual268Figure 19. Removing the battery assembly (E310f/s)7. Lift the battery assembly out of the cooling unit. 8. Place a new

Chapter 6: Maintenance269Replacing a RAID Controller – Dual ControllersThe RAID Controller monitors and manages the logical drives. When this controll

VTrak E-Class Product Manual270Replacing a RAID Controller – Single ControllerThe RAID Controller monitors and manages the logical drives. When this c

Chapter 6: Maintenance2713. Connect the Fibre Channel or SAS cables, management, serial and power cables.4. Turn on the power supply switches.The VTra

11Chapter 2: VTrak InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak in a Rack (page 12)• Installing

VTrak E-Class Product Manual272

273Chapter 7: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• “Choosing a RAID Level” on page 284• “Choo

VTrak E-Class Product Manual274RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the sectors o

Chapter 7: Technology Background275RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VTrak E-Class Product Manual276RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of mor

Chapter 7: Technology Background277RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak E-Class Product Manual278RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives along

Chapter 7: Technology Background279RAID 10 – Mirror + StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can in

VTrak E-Class Product Manual280RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physic

Chapter 7: Technology Background281RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

iiiContentsChapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . .

VTrak E-Class Product Manual12Mounting VTrak in a Rack The VTrak subsystem installs into your rack using the supplied mounting rails. You can also use

VTrak E-Class Product Manual282RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in

Chapter 7: Technology Background283RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 log

VTrak E-Class Product Manual284Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. The f

Chapter 7: Technology Background285RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

VTrak E-Class Product Manual286RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General fileserverRAID 50Recomme

Chapter 7: Technology Background287Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VTrak E-Class Product Manual288• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B secto

Chapter 7: Technology Background289Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

VTrak E-Class Product Manual290The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automaticall

Chapter 7: Technology Background291• Set Redundancy Type to Active-Active.See “Setting Redundancy for the Subsystem” on page 64 or page 172• Enable Ca

Chapter 2: VTrak Installation13Figure 1. VTrak E610f/s mounted in a rack with the supplied rails To install the VTrak subsystem into a rack with the s

VTrak E-Class Product Manual292Automatic is the default and preferred setting because it will balance the logical drive assignments for you.When you c

Chapter 7: Technology Background293Capacity CoercionThis feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is

VTrak E-Class Product Manual294Hot Spare Drive(s)A hot spare is a disk drive that is connected to the disk array system but is not assigned as a membe

Chapter 7: Technology Background295data as before. When migration is complete, your disk array will have a different RAID level and/or a larger capaci

VTrak E-Class Product Manual296RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logical

Chapter 7: Technology Background297RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

VTrak E-Class Product Manual298RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:When you migrate RAID 10 logic

Chapter 7: Technology Background299RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:You can add physical drive

VTrak E-Class Product Manual300Figure 1.Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA

Chapter 7: Technology Background301Figure 1.At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical

VTrak E-Class Product Manual14Figure 2. Rack mount assembly diagramInside of postRack front postRail attaching screws(not included)Alignment pinstwo o

VTrak E-Class Product Manual302Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to

Chapter 7: Technology Background303See “Making Background Activity Settings” on page 70 (WebPAM PROe) or page 216 (CLU).TransitionThe Transition featu

VTrak E-Class Product Manual304In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4

Chapter 7: Technology Background305Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or gr

VTrak E-Class Product Manual306

307Chapter 8: TroubleshootingThis chapter covers the following topics:• VTrak is Beeping (below)• LEDs Display Amber or Red (page 309)• CLU Reports a

VTrak E-Class Product Manual308When the alarm sounds:• Check the front and back of VTrak for red or amber LEDs, as described above.• If email notifica

Chapter 8: Troubleshooting309LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Figu

VTrak E-Class Product Manual310See page 249 for more information about field-replaceable components. See page 336 for a discussion of critical and off

Chapter 8: Troubleshooting311Figure 4. VTrak E610f rear viewFigure 5. VTrak E610s rear viewMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtUPS1152008 N 1

Chapter 2: VTrak Installation15Installing Disk DrivesYou can populate the VTrak with SAS or SATA hard disk drives. For optimal performance, install ph

VTrak E-Class Product Manual312Figure 6. VTrak E310f rear view Figure 7. VTrak E310s rear viewFigure 8. Battery and Fan LEDs (left: E610f/s, right: E3

Chapter 8: Troubleshooting313Under normal conditions, the power supply and fan LEDs should display green. To check a component’s installation, follow

VTrak E-Class Product Manual314Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with

Chapter 8: Troubleshooting315CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sound

VTrak E-Class Product Manual316Table 1 Event severity levelsChecking a Reported ComponentIn this example, let us check disk array status. 1. Open the

Chapter 8: Troubleshooting317[Locate Disk Array]Save Settings [CTRL-A]Restore Settings [CTRL-R]Return to Previous MenuFrom this screen:• Highlight Phy

VTrak E-Class Product Manual318WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monito

Chapter 8: Troubleshooting319Figure 13.The Event Log• Keeps a record in the Event Log.• Displays full information in Management View.

VTrak E-Class Product Manual320Figure 14.A failed disk drive shown in Management ViewAlso see these troubleshooting topics:• “Event Notification Respo

Chapter 8: Troubleshooting321Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VTrak E-Class Product Manual16AAMUX AdapterIf your VTrak has dual controllers—Fibre Channel or SAS—and you plan to install SATA drives, you must insta

VTrak E-Class Product Manual322Battery capacity is normal Normal.Battery is discharging Battery is undergoing reconditioning.Battery is charging Batte

Chapter 8: Troubleshooting323Blowers are functioning normallyNormal.Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not t

VTrak E-Class Product Manual324Disk array settings have been changedThe user successfully logical drive settings. See page 154 or page 205.Drive Inter

Chapter 8: Troubleshooting325Fibre ChannelFibre Channel controller has detected bus resetThe initiator sent a reset command. If this message appears r

VTrak E-Class Product Manual326Host-interface controller has encountered a system errorA VTrak system error occurred. If this message appears repeated

Chapter 8: Troubleshooting327Logical drive has been set to critical.One or more physical drives in the array went offline. See page 336.Logical drive

VTrak E-Class Product Manual328Online capacity expansion is aborted due to an internal error.System resources are low. Reduce system load or restart t

Chapter 8: Troubleshooting329Physical disk is no longer assigned as dedicated spareResult of settings or user action. Normal.Physical disk has been in

VTrak E-Class Product Manual330PSU (Power Supply Units)PSU is not inserted/has been removedA power supply unit is missing from the VTrak. Reinstall th

Chapter 8: Troubleshooting331RAID Level migration is pausedMigration paused because of user intervention, schedule or a higher priority background act

Chapter 2: VTrak Installation17Figure 5. Disk drive mounting holes in the drive carrier Figure 6. SATA drive mounted in a drive carrier with the AAMUX

VTrak E-Class Product Manual332Rebuild marks logical drive synchronized upon rebuild completionResult of successful rebuild. Normal.Redundancy CheckRe

Chapter 8: Troubleshooting333Spare DrivesPhysical disk assigned as global spareResult of settings or user action. Normal.Physical disk is no longer as

VTrak E-Class Product Manual334Stripe Level migration is queuedMigration has been set manually or by schedule.SynchronizationSynchronization is starte

Chapter 8: Troubleshooting335WatermarkMigration has detected/cleared stale NV WatermarkWatermarks are progress markers left as the result of interrupt

VTrak E-Class Product Manual336Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive

Chapter 8: Troubleshooting337After the disk array rebuilds itself using the spare drive, you must replace the failed drive.To set up a spare drive, se

VTrak E-Class Product Manual338Figure 15.Drive carrier LEDsDuring rebuilding, you can still read and write data to the logical drive. However, fault t

Chapter 8: Troubleshooting339Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID le

VTrak E-Class Product Manual340Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or sector.See

Chapter 8: Troubleshooting341Because the setting for migration under NVRAM requires special access, most users will not encounter this condition.Physi

VTrak E-Class Product Manual18Figure 7. SAS drive mounted in a drive carrier CautionVTrak supports disk drive hot-swapping. To avoid hand contact wit

VTrak E-Class Product Manual342Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.Whe

Chapter 8: Troubleshooting343OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk driv

VTrak E-Class Product Manual344 Power SuppliesVTrak subsystems are equipped with redundant power supplies. The advantage of dual power supplies is tha

Chapter 8: Troubleshooting345Controller Enters Maintenance ModeFor VTraks with two controllers, one of the controllers will enter maintenance mode in

VTrak E-Class Product Manual346Taking a Controller out of Maintenance ModeIf you shut down the VTrak in the process of correcting the problem, the con

Chapter 8: Troubleshooting347Telnet ConnectionThis procedure requires you to know the IP address of the controller.To clear maintenance mode using a T

VTrak E-Class Product Manual348Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this P

Chapter 8: Troubleshooting349your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. V

VTrak E-Class Product Manual350SAS ConnectionsFaulty SAS connections are suspected when the link port counter reports a large number of bad link error

Chapter 8: Troubleshooting351Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly you can no l

Chapter 2: VTrak Installation19Making Management and Data ConnectionsExamples of VTrak configurations include:• Fibre Channel SAN (below)• Fibre Chann

VTrak E-Class Product Manual352Unsaved Data in the Controller CacheAn LED (marked with the icon) is provided to inform you that there is data in the

353Chapter 9: SupportThis chapter covers the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 355)• Limited W

VTrak E-Class Product Manual354With other Promise VTraks, I used a server’s IP address in WebPAM PRO to connect with the RAID subsystem. Why is this V

Chapter 9: Support355What happens if a logical drive goes critical?On the front of VTrak, the logical drive LED turns amber and the buzzer sounds (if

VTrak E-Class Product Manual356The NetherlandsGermanyItalyE-mail Support e-Support On-LineFax Support +31 0 40 256 9463 Attn: Technical SupportPhone S

Chapter 9: Support357Taiwan China E-mail Support e-Support On-LineFax Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 2395 ext

VTrak E-Class Product Manual358Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the p

Chapter 9: Support359Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

VTrak E-Class Product Manual360Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about yo

Chapter 9: Support361You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper t

VTrak E-Class Product Manual20Figure 8. VTrak E610f and E310f data and management portsFigure 9. FC SAN data and management connectionsIn the diagram

VTrak E-Class Product Manual362

363Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (below)• Adding a Second Controller (page 363)SNMP MIB File

VTrak E-Class Product Manual3643. Carefully slide the new controller into the slot until the handle locks in place. 4. Attach your data and management

Appendix A: Useful Information365Obtain AAMUX adapters though Promise Technology. Also see “Installing Disk Drives” on page 15.Installing a Second Cac

VTrak E-Class Product Manual366Figure 3. E310f/s cache battery installation8. Place the top section of the cooling unit onto the bottom section and ti

367Appendix B: Multipathing on WindowsThe appendix covers the following topics:• Before You Begin (below)• Installing PerfectPath (page 368)• Verifyin

VTrak E-Class Product Manual368Installing PerfectPathTo install the PerfectPath software:1. Download the PerfectPath installer file from the Promise w

Appendix B: Multipathing on Windows369Verifying InstallationBefore you can verify PerfectPath installation:• Your Host PC must have multiple data-path

VTrak E-Class Product Manual3704. Under Disk drives, look for “Promise VTrak Multi-Path Disk Device” at the top of the Disk drives list. See Figure 1.

Appendix B: Multipathing on Windows371Running Perfect Path ViewRunning PerfectPath View includes these functions:• Starting PerfectPath View (page 371

Chapter 2: VTrak Installation21Fibre Channel DASFibre Channel direct attached storage (DAS) requires:• Two Fibre Channel HBA cards in the Host PC or S

VTrak E-Class Product Manual372Monitoring Your LUNs and PathsMonitoring your LUNs and Paths includes these functions:• Viewing LUN Properties (page 37

Appendix B: Multipathing on Windows373To view a single LUN and all of its Paths:1. Click the LUN in Tree View.2. Click the Properties tab.The Proper

VTrak E-Class Product Manual374Viewing Path PropertiesTo view Path properties:1. Click a Path in Tree View.2. Click the Properties tab.The Propertie

Appendix B: Multipathing on Windows375Viewing LUN Performance StatisticsTo view performance statistics for a LUN:1. Click a LUN in Tree View.2. Clic

VTrak E-Class Product Manual376The Performance tab reports the state and cumulative counts for a specific path.Move the scroll bar or expand the windo

Appendix B: Multipathing on Windows377Features and SettingsFeatures and Settings include the following functions:• Automatic Load Balancing for Failov

VTrak E-Class Product Manual378Load Balance PolicyLoad Balance Policy is a method of equalizing the I/O traffic over each path by systematically divid

Appendix B: Multipathing on Windows3794. Take the action appropriate for your policy selection.• For Round Robin and Least Queue Depth, no action is r

VTrak E-Class Product Manual3804. Click the Apply button.5. Click the OK button in the confirmation box.The new setting takes effect immediately.See a

Appendix B: Multipathing on Windows381Performance Tab Refresh RateRefresh Rate refers to the number of seconds between refreshes of the data reported

VTrak E-Class Product ManualivChapter 3: VTrak Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Setting up the Serial C

VTrak E-Class Product Manual22Figure 11. FC DAS data and management connectionsIn the diagram above, the E310f model is shown. Connections for the E61

VTrak E-Class Product Manual3824. Click the Apply button.The new setting takes effect immediately.See also:• “Load Balance Policy” on page 378.• “View

Appendix B: Multipathing on Windows383System information supplies information about the Host PC or Server, including:Saving System InformationTo save

VTrak E-Class Product Manual384TroubleshootingIf you see no LUNs in the PerfectPath GUI, or no Multi-Path Disk Devices under Disk drives (see Figure 1

Appendix B: Multipathing on Windows385Updating PerfectPathTo update your PerfectPath software to the latest version:1. Download the new PerfectPath in

VTrak E-Class Product Manual386Repairing PerfectPathTo implement this procedure, you must use the same PerfectPath.exe installer file that you used to

Appendix B: Multipathing on Windows387Removing PerfectPathPreferred MethodTo remove the PerfectPath software:1. From the Start menu, choose Programs &

VTrak E-Class Product Manual388

389Appendix C: Multipathing on LinuxThe appendix covers the following topics:• Before You Begin (below)• Task 1: Meeting Package Requirements (page 39

VTrak E-Class Product Manual390Task 1: Meeting Package RequirementsThe latest device mapper and multipath packages must be loaded onto your Linux host

Appendix C: Multipathing on Linux391Installing PackagesThe easiest and most effective way to install the device mapper and multipath tool is during OS

Chapter 2: VTrak Installation23Fibre Channel with JBOD ExpansionTo expand the number of disk drives:1. Connect the SAS expansion port (with a circle i

VTrak E-Class Product Manual392RHEL 5.1:device-mapper-1.02.20-1.el5device-mapper-multipath-0.4.7-12.el5RHEL 5.2:device-mapper-1.02.24-1.el5device-mapp

Appendix C: Multipathing on Linux393Note that the actual version number might be different, depending on your configuration.3. Type the following comm

VTrak E-Class Product Manual394Task 2: Preparing the Configuration FileTo setup multipathing with VTrak, or any other subsystem, you must provide the

Appendix C: Multipathing on Linux3954. Edit the file to include the following lines under devices:devices {device {vendor "Promise"product &

VTrak E-Class Product Manual396Task 3: Making Initial Host SettingsAfter the packages and configuration file are installed, the Host is ready to accep

Appendix C: Multipathing on Linux3972. Verify that the multipath module is loaded.# lsmod | grep dm_multipathIf the module is loaded, the system retur

VTrak E-Class Product Manual398Task 4: Create and Configure DevicesThis step applies the settings from the multipath.config file to the Host.1. Open a

Appendix C: Multipathing on Linux399Task 5: Create and Mount PartitionsThis step creates partitions on the logical drives in the VTrak subsystem. Then

VTrak E-Class Product Manual4005. List the DM device partitions.In this example we make two partitions on 22249000155459b3b.# ls /dev/mapperThe system

Appendix C: Multipathing on Linux401This filesystem will be automatically checked every ...180 days, whichever comes first. Use tune2fs -c or ... (or

VTrak E-Class Product Manual24Fibre Channel SAN – No Single Point of Failure – JBOD ExpansionA Fibre Channel SAN with no single point of failure requi

VTrak E-Class Product Manual402Sample multipath.conf FileBelow is a complete multipath.conf file for VTrak.If you have no other multipath devices on y

403IndexNumerics10GB Truncate 123, 177, 2932 TB Limitation 288, 354AAAMUX adapter 16, 364about this manual 1Active-Active 64, 172, 364adaptive writeba

VTrak E-Class Product Manual404check table, logical drive 156, 205CIMservice 105, 234settings 104, 233circle-icon port 23, 24, 29, 32, 33, 90clear sta

Index405date and time, subsystem 41, 43, 65, 174DB9 connector 36dedicated spare drive 159, 160, 161, 201, 202, 294default settings, restore 114, 240de

VTrak E-Class Product Manual406enclosure, cont.view 125, 179voltage 126, 179, 182error block threshold 70, 217event logclear 68, 69, 218, 219NVRAM 218

Index407HHBA cardFibre Channel 19, 21, 24SAS 27, 29, 33Head Unit 125, 126, 184, 250, 251, 254heartbeat LED 37, 309host cache flushing 123, 177hot spar

VTrak E-Class Product Manual408LED, cont.FRU status 37, 309, 310, 353heartbeat 37, 309, 353logical drive 37, 309, 336power 37, 309, 353power supply 31

Index409Media Patroldefined 301enable 50, 70, 142, 192, 195, 216reported events 327run 71, 149, 173schedule 72medium error threshold, physical drives

VTrak E-Class Product Manual410PDM, cont.rate 70, 217reported events 328running 71, 150, 197triggers 70, 217, 302PDO removal 380PerfectPathautomatic l

Index411powerconnection 37LED 37, 309power supplyfailed 342, 344fan failure 343LED 313locate 126, 181replace 259reported events 330status 126, 179, 18

Chapter 2: VTrak Installation255. Connect the remaining J610s or J310s units in the same manner.Be sure to connect circle icon to diamond icon or vice

VTrak E-Class Product Manual412rebuilddisk array 148, 196, 337manual 149rate 70, 216reported events 331rebuildingdisk array 145, 194logical drive 152r

Index413SAS, cont.data/cascade port 27, 29, 33, 90expansion port 23, 24, 32, 33HBA card 27, 29, 33IN port 23, 24, 32, 33initiator 91, 158, 215JBOD exp

VTrak E-Class Product Manual414spare drive, cont.reported events 333select physical drive 160settings 161, 202Spare Check 162, 202transition 150view 1

Index415TFTP server 250, 254timing out, WebPAM PROe 353topologyenclosure 126, 183Fibre Channel 86, 211Transitionautomatic 305defined 303manual 305rate

VTrak E-Class Product Manual416VTrak, cont.multipathingLinux 389Windows 367overview 2specifications 8unpacking 11warranty 9, 358Wwarranty, VTrak 358wa

VTrak E-Class Product Manual26Figure 14.FC data connections for no single point of failure with JBOD expansionMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/

Chapter 2: VTrak Installation27SAS DASSerial Attached SCSI (SAS) Direct Attached Storage (DAS) requires:• Two SAS HBA cards in the Host PC or Server•

VTrak E-Class Product Manual28Figure 16.SAS DAS data and management connectionsIn the diagram above, the E310s model is shown. Connections for the E61

Chapter 2: VTrak Installation29SAS Cascaded StorageSerial Attached SCSI (SAS) Cascaded storage requires:• One SAS HBA card in the Host PC or Server• A

VTrak E-Class Product Manual30Figure 18.SAS Cascaded data connectionsIn the diagram above, the E310s model is shown. Connections for the E610s are the

Chapter 2: VTrak Installation31Figure 19.SAS Cascaded management and data connectionsIn the diagram above, the E310s model is shown. Connections for t

ContentsvChapter 4: Management with WebPAM PROe, cont.Working with Subsystems, cont.Setting Cache Mirroring for the Subsystem . . . . . . . . . . .

VTrak E-Class Product Manual32SAS with JBOD ExpansionTo expand the number of disk drives:1. Connect the SAS expansion port on the E610s or E310s contr

Chapter 2: VTrak Installation33SAS DAS – No Single Point of Failure – JBOD ExpansionSerial Attached SCSI (SAS) Direct Attached Storage (DAS) with no s

VTrak E-Class Product Manual34Be sure to connect circle icon to diamond icon or vice versa.Keep your data paths organized to ensure redundancy.You can

Chapter 2: VTrak Installation35Figure 22.SAS data connections for no single point of failure with JBOD expansionMgmtUPS1152008 N 1MgmtUPS1152008 N 1OI

VTrak E-Class Product Manual36Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI) and Command Line Utilit

Chapter 2: VTrak Installation37Connecting the PowerPlug the power cords and turn on the switches on both power supplies.When the power is switched on,

VTrak E-Class Product Manual38Figure 25.VTrak disk drive carrier LEDsAfter a few moments the Power/Activity LED should display Green. If there is no d

39Chapter 3: VTrak SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (pag

VTrak E-Class Product Manual40Choosing DHCP or a Static IP AddressWhen you setup your VTrak, you have the option of:• Enabling DHCP and letting your D

Chapter 3: VTrak Setup41Setting up VTrak with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli

VTrak E-Class Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual42In the above example, the Maintenance Mode IP addresses and subnet mask are included as examples only. Your values will

Chapter 3: VTrak Setup43Setting up VTrak with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.Figur

VTrak E-Class Product Manual44Making Management Port settingsManual IP settingsTo make Management Port settings manually:1. Press the arrow keys to hi

Chapter 3: VTrak Setup455. Press Ctrl-A to save your settings.Making Manual Settings1. From the CLU Main Menu, highlight Network Management and press

VTrak E-Class Product Manual46Setting Up WebPAM PROeSetting up WebPAM PROe consists of the following actions:• Logging into WebPAM PROe (below)• Choos

Chapter 3: VTrak Setup474. Click the Login button.Figure 2. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there a

VTrak E-Class Product Manual48Figure 3. Clicking “Language” on the WebPAM PROe HeaderCreating a Disk ArrayOn a newly activated VTrak subsystem, there

Chapter 3: VTrak Setup49AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Arrays – The number of phy

VTrak E-Class Product Manual504. Click the Update button.Or check the Automatic Update box and updates will occur automatically.The following paramete

Chapter 3: VTrak Setup51Step 2 – Logical Drive Creation1. Optional. Enter an alias for the logical drive in the field provided.Maximum of 31 character

ContentsviiChapter 4: Management with WebPAM PROe, cont.Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual52Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logout on the

53Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:• Logging into WebPAM PROe (page 54)• Choosing a Language (page 56)•

VTrak E-Class Product Manual54Logging into WebPAM PROeIn order to log into WebPAM PROe, you must first setup a network connection between your Host PC

Chapter 4: Management with WebPAM PROe55Figure 1. The WebPAM PROe log-in screen

VTrak E-Class Product Manual56Choosing a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Korean, Traditional Chinese, and

Chapter 4: Management with WebPAM PROe57Perusing the InterfaceWebPAM PROe is browser-based RAID management software with a graphic user interface.Figu

VTrak E-Class Product Manual58Using the HeaderThe Header contains the following items:• Language – See “Choosing a Language” on page 56.• View – See “

Chapter 4: Management with WebPAM PROe59Figure 4. WebPAM PROe Tree View The Administrative Tools section is different for the Administrator and Super

VTrak E-Class Product Manual60Function Tabs control specific actions and processes. This window changes depending on which item you choose in Tree Vie

Chapter 4: Management with WebPAM PROe61• If the triangle points downward, the column is sorted high-to-low or new-to-oldClick the link a second time

VTrak E-Class Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual62Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into

Chapter 4: Management with WebPAM PROe63Working with SubsystemsA VTrak subsystem is identified by its Management Port IP address. Subsystem functions

VTrak E-Class Product Manual64Viewing Subsystem InformationTo view information about a subsystem, click the Subsystem icon in Tree View. The Informa

Chapter 4: Management with WebPAM PROe65Setting Cache Mirroring for the SubsystemThis option applies only to subsystems with two controllers. To use C

VTrak E-Class Product Manual66• When you synchronize manuallyTo make NTP settings for the subsystem:1. In Tree View, click the Subsystem icon.2. Fro

Chapter 4: Management with WebPAM PROe67• Event ID – The hexadecimal number that identifies the specific type of event• Severity – See Table 2 on page

VTrak E-Class Product Manual68Clearing the Runtime Event LogTo clear the runtime event log:1. In Tree View, click the Subsystem icon.2. In Managemen

Chapter 4: Management with WebPAM PROe69Saving NVRAM EventsTo save the NVRAM event log as a text file:1. In Tree View, click the Subsystem icon.2. I

VTrak E-Class Product Manual70Making Background Activity SettingsTo make settings for background activities:1. In Tree View, click the Subsystem ico

Chapter 4: Management with WebPAM PROe71Running Background ActivitiesTo run a background activity from the Background Activities tab:1. In Tree View,

ContentsixChapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .165Initial Connection . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual723. Choose the Array and Source physical drive.The source drive is the physical drive at risk of failure.4. Choose the Ta

Chapter 4: Management with WebPAM PROe73Or, choose a specific end date. The default is today's date. 7. For Redundancy Check only:• Choose the Au

VTrak E-Class Product Manual74Setting the LockThe lock prevents other sessions (including by the same user) from making a configuration change to the

Chapter 4: Management with WebPAM PROe75To release the lock for this subsystem:1. Click the Subsystem icon Tree View. 2. Click the Lock tab in Manag

VTrak E-Class Product Manual76Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing User Inform

Chapter 4: Management with WebPAM PROe77Maximum of 31 characters, no spaces. A password is optional. If you do not specify a password, log into WebPAM

VTrak E-Class Product Manual786. Under the subheadings, choose the lowest level of Severity to be reported for each event. See Table 4 on page 78.7. C

Chapter 4: Management with WebPAM PROe79Changing Your Own User SettingsTo change your own user settings:1. Log into WebPAM PROe under your own user na

VTrak E-Class Product Manual80Changing Your Own PasswordTo set or change your own password:1. Log into WebPAM PROe under your own user name.2. Click t

Chapter 4: Management with WebPAM PROe81Logging out Other UsersTo log out other users:1. Log into WebPAM PROe as the Administrator or a Super User.2.