Promise Technology E610f Manuel

VTRAKE-ClassE830f, E630f, E330fPRODUCT MANUALVersion 1.0

VTrak E-Class Product ManualxChapter 4: Management with WebPAM PROe, cont.Managing Disk Arrays, cont.Running PDM on a Disk Array . . . . . . . . . .

VTrak E-Class Product Manual785. Click the Save button.Viewing FRU VPD InformationFRU VPD refers to Vital Product Data (VPD) information about Field R

Chapter 4: Management with WebPAM PROe79Viewing Temperature Sensor StatusTo view the status of the temperature sensors:1. Click the Device tab.2. Clic

VTrak E-Class Product Manual80Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UPS

Chapter 4: Management with WebPAM PROe81Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data re

VTrak E-Class Product Manual82Viewing UPS InformationTo view information about a specific UPS unit:1. Click the Device tab.2. Click the UPS icon.3. Mo

Chapter 4: Management with WebPAM PROe83Managing UsersUser management includes:• Viewing User Information (below)• Creating a User (page 83)• Setting

VTrak E-Class Product Manual84• Retype Password• User Email – Required for event notification5. Choose a privilege level from the dropdown menu.See th

Chapter 4: Management with WebPAM PROe85Subscribing users receive notification of events at the chosen severity level and all higher levels.Changing a

VTrak E-Class Product Manual86• In the User Settings dialog box, enter a new Display Name or User Email address• Choose a new Privilege level from the

Chapter 4: Management with WebPAM PROe87• Anonymous Bind – Allows the system to bind to an LDAP server without providing Bind DN and password.• Bind D

ContentsxiChapter 4: Management with WebPAM PROe, cont.Managing LUNs and Initiators, cont.Deleting a LUN Map . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual88Deleting a UserThis action requires Administrator or Super User privileges.To delete a user:1. Click the AdminTool tab.2

Chapter 4: Management with WebPAM PROe89Exporting a User DatabaseYou can save the user information and settings from one VTrak RAID subsystem, export

VTrak E-Class Product Manual90Managing Background ActivitiesBackground activity management includes:• Viewing Current Background Activities (page 90)•

Chapter 4: Management with WebPAM PROe912. Click the Background Activities icon.The list of background appears.3. Click the Scheduler button.The list

VTrak E-Class Product Manual92• Until date from the dropdown menus.12. For Redundancy Check, choose,• Auto Fix option – Attempts to repair the problem

Chapter 4: Management with WebPAM PROe93• Until date from the dropdown menus.• For Redundancy Check, choose,• Auto Fix option – Attempts to repair the

VTrak E-Class Product Manual942. Click the Background Activities icon.The list of background appears.3. Click the Scheduler button.The list of current

Chapter 4: Management with WebPAM PROe953. Click the Settings button.4. Click the Redundancy Check Rate dropdown menu and choose a rate:• Low – Fewer

VTrak E-Class Product Manual96RebuildWhen you rebuild a disk array, you are actually rebuilding the data on one physical drive.• When a physical drive

Chapter 4: Management with WebPAM PROe97See “Migrating a Logical Drive’s RAID Level” on page 139 and “RAID Level Migration” on page 275.Making Migrati

VTrak E-Class Product ManualxiiChapter 5: Management with the CLU, cont.Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual98• High – More system resources to PDM, fewer to data read/write operations.• Highlight the current values in the block t

Chapter 4: Management with WebPAM PROe99Making Synchronization SettingsTo make Synchronization settings:1. Click the AdminTool tab.2. Click the Backgr

VTrak E-Class Product Manual100Managing Storage ServicesStorage service management includes:• Viewing a List of Services (below)• Email Service (page

Chapter 4: Management with WebPAM PROe101Restarting Email ServiceTo restart the Email service:1. Click the AdminTool tab.2. Click the Services icon.3.

VTrak E-Class Product Manual102Stopping SLP ServiceTo stop the SLP service:1. Click the AdminTool tab.2. Click the Services icon.3. Mouse-over the SLP

Chapter 4: Management with WebPAM PROe1034. Click the Confirm button.To start the Webserver service after stopping it:1. Click the AdminTool tab.2. Cl

VTrak E-Class Product Manual1044. Click the Confirm button.To start the Telnet service after stopping it:1. Click the AdminTool tab.2. Click the Servi

Chapter 4: Management with WebPAM PROe1054. Click the Confirm button.To start the SSH service after stopping it:1. Click the AdminTool tab.2. Click th

VTrak E-Class Product Manual1064. Click the Confirm button.To start the SNMP service after stopping it:1. Click the AdminTool tab.2. Click the Service

Chapter 4: Management with WebPAM PROe107See the table on the next page.6. Click the Add button.7. Click the Confirm button.Deleting an SNMP Trap Sink

ContentsxiiiChapter 5: Management with the CLU, cont.Managing Physical Drives, cont.Setting an Alias . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual1083. Mouse-over the CIM service and click the Start button.Restarting CIM ServiceTo restart the CIM service:1. Click the

Chapter 4: Management with WebPAM PROe109This service is set to Manual startup by default. It does not run unless you start it manually or change the

VTrak E-Class Product Manual1105. Choose a recipient filter (event severity level).See the table on the next page.6. Click the Add button.The recipien

Chapter 4: Management with WebPAM PROe111Monitoring PerformancePerformance monitoring includes:• Monitoring I/O Performance (below)• Monitoring PSU Wa

VTrak E-Class Product Manual112• I/Os per second• Click the Select Physical Drives button and check the boxes for the physical drives you want to see:

Chapter 4: Management with WebPAM PROe113• Cache usage by %• Dirty cache usage by %• Maximum latency in ms• Average latency in ms• Minimum latency in

VTrak E-Class Product Manual114Managing Physical DrivesPhysical drive management includes:• Viewing a List of Physical Drives (below)• Viewing Physica

Chapter 4: Management with WebPAM PROe1152. Click the Physical Drive icon.3. Mouse-over the physical drive you want and click the View button.Physical

VTrak E-Class Product Manual116• Drive Reference TemperatureAdvanced information for SAS physical drives includes:• Read Cache – Enabled or disabled•

Chapter 4: Management with WebPAM PROe117• Enable Read Cache5. Click the Save button.Making Individual Physical Drive SettingsTo make individual physi

VTrak E-Class Product ManualxivChapter 5: Management with the CLU, cont.Managing Logical Drives, cont.Initializing a Logical Drive . . . . . . . . .

VTrak E-Class Product Manual118• Avg Response Time Ctrl 2 – Controller 2 average response time• Max Response Time Ctrl 1 – Controller 1 maximum respon

Chapter 4: Management with WebPAM PROe1195. Click the Save Advanced SMART Log button.Your browser saves a text file containing the SMART Log to its de

VTrak E-Class Product Manual1205. Click the Force Offline button.6. In the Confirmation box, type the word “confirm” in the field provided and click t

Chapter 4: Management with WebPAM PROe121Managing Disk ArraysDisk array management includes:• Viewing a List of Disk Arrays (below)• Viewing Disk Arra

VTrak E-Class Product Manual122The list of disk arrays appears.3. Mouse-over the disk array you want and click the View button.Array information displ

Chapter 4: Management with WebPAM PROe123• Choose a media type – Hard disk drive (HDD) or solid state drive (SSD)You cannot mix drive types in the sam

VTrak E-Class Product Manual124• Disk Arrays – The number of logical drives, number of physical drives, ID of each physical drive, configurable capaci

Chapter 4: Management with WebPAM PROe125VTrak supports up to 32 logical drives per disk array.6. From the Application Type menu, choose an applicatio

VTrak E-Class Product Manual126• Choose a media type – Hard disk drive (HDD) or solid state drive (SSD)2. Mouse-over the enclosure graphic to view inf

Chapter 4: Management with WebPAM PROe127If there is capacity remaining, you can create an additional logical drive.3. Click the Next button to contin

ContentsxvChapter 5: Management with the CLU, cont.Working with LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212Viewing a Li

VTrak E-Class Product Manual1283. Mouse-over the disk array you want and click the Delete button.4. In the Confirmation box, type the word “confirm” i

Chapter 4: Management with WebPAM PROe1292. Click the Disk Array icon.The list of disk arrays appears.3. Mouse-over the disk array you want and click

VTrak E-Class Product Manual1302. Click the Background Activities icon.The list of background activities appears.3. Mouse-over PDM and click the Start

Chapter 4: Management with WebPAM PROe131drive, then perform a Manual Rebuild. See “Making Rebuild Settings” on page 96Performing a Manual RebuildTo p

VTrak E-Class Product Manual132Managing Logical DrivesLogical drive management includes:• Viewing a List of Logical Drives (below)• Viewing Logical Dr

Chapter 4: Management with WebPAM PROe1332. Click the Logical Drive icon.The list of logical drives appears.3. Mouse-over the logical drive you want a

VTrak E-Class Product Manual1344. Click the Statistics tab.Logical Drive statistics display, including:• Data Transferred – In bytes• Read Data Transf

Chapter 4: Management with WebPAM PROe135To clear the check tables, see “Clearing Statistics” on page 63.Creating a Logical Drive ManuallyThis feature

VTrak E-Class Product Manual13611. When you are finished, click the Submit button.The new logical drive or drives appear in the logical drive list.New

Chapter 4: Management with WebPAM PROe137For more information, see “Cache Policy” on page 289.Locating a Logical DriveThis feature causes the drive ca

VTrak E-Class Product ManualxviChapter 5: Management with the CLU, cont.Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual138• Quick Initialization – Check the box and enter a value in the Quick Initialization Size field. This value is the size

Chapter 4: Management with WebPAM PROe139Migrating a Logical Drive’s RAID LevelThe term “Migration” means either or both of the following:• Change the

VTrak E-Class Product Manual14011. To accept the proposed target values, click the Confirm button.NoteWhen you add physical drives to a RAID 10 array,

Chapter 4: Management with WebPAM PROe141Managing Spare DrivesSpare drive management includes:• Viewing a List of Spare Drives (below)• Viewing Spare

VTrak E-Class Product Manual142• Physical Drive ID – ID number of the physical drive chosen for this spare• Operational Status – OK means normal• Spar

Chapter 4: Management with WebPAM PROe143Deleting a Spare DriveThis action requires Administrator or a Super User privileges.To delete a spare drive:1

VTrak E-Class Product Manual1446. Mouse-over the physical drive with the matching ID number and click the Locate button.The drive carrier LED blinks f

Chapter 4: Management with WebPAM PROe1455. From the Target Physical Drive dropdown menu, choose a Target unconfigured drive.6. Click the Confirm butt

VTrak E-Class Product Manual146Managing LUNs and InitiatorsLUN and initiator management includes:• Viewing a List of LUN Maps (below)• LUN Mapping and

Chapter 4: Management with WebPAM PROe147To add a LUN map:1. Click the AdminTool tab.2. Click the LUN Mapping & Masking icon.3. Click the LUN Mapp

ContentsxviiChapter 6: Maintenance, cont.Replacing a RAID Controller – Dual Controllers . . . . . . . . . . . . . .254Removing the Old Controller . .

VTrak E-Class Product Manual1482. Click the LUN Mapping & Masking icon.The list of LUN maps appears.3. Mouse-over the LUN map you want and click t

Chapter 4: Management with WebPAM PROe149Managing Fibre Channel ConnectionsFibre Channel management includes:• Viewing FC Node Information (below)• Vi

VTrak E-Class Product Manual150• Worldwide Port Number (WWPN)Making FC Port SettingsTo make Fibre Channel port settings:1. Click the Device tab.2. Cli

Chapter 4: Management with WebPAM PROe151Viewing FC Port StatisticsTo view Fibre Channel port statistics:1. Click the Device tab.2. Click the FC Manag

VTrak E-Class Product Manual152• Controller ID• Connector type• Transceiver type• Transceiver code• Vendor nameAdding an FC InitiatorYou must add an i

Chapter 4: Management with WebPAM PROe153Managing SAS ConnectionsSAS management includes:• Viewing SAS Port Information (below)• Viewing SAS Port Stat

VTrak E-Class Product Manual154Viewing a List of SAS InitiatorsTo view SAS port initiators:1. Click the Device tab.2. Click the SAS Management icon.3.

155Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 156)• Running Quick Setup (page 161)• Managin

VTrak E-Class Product Manual156Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (page 156)

Chapter 5: Management with the CLU157Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and the Managemen

VTrak E-Class Product ManualxviiiChapter 7: Technology Background, cont.Logical Drives, cont.Preferred Controller ID . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual158The IP address above is only an example.Use the Management port IP address of your VTrak.The SSH default port number is

Chapter 5: Management with the CLU159Physical Drive Management – Assign an alias, force a physical drive offline or online, clear a Stale or PFD condi

VTrak E-Class Product Manual160Logging Out of the CLIWhen you shut down or restart the VTrak subsystem, you are automatically logged out of the CLI.To

Chapter 5: Management with the CLU161Running Quick SetupQuick Setup is discussed under “Setting up VTrak with the CLU” on page 39.

VTrak E-Class Product Manual162Managing the SubsystemSubsystem Management includes the following functions:• Making Subsystem Settings (page 162)• Run

Chapter 5: Management with the CLU163Locking or Unlocking the SubsystemThe lock prevents other sessions (including sessions with the same user) from m

VTrak E-Class Product Manual1643. Highlight the System Date or System Time setting.4. Press the backspace key to erase the current value.5. Type in a

Chapter 5: Management with the CLU165Synchronizing with a NTP ServerThe VTrak subsystem automatically synchronizes with a NTP server every night and a

VTrak E-Class Product Manual166Managing the ControllersController Management includes the following functions:• Viewing Controller Information (page 1

Chapter 5: Management with the CLU167The condition is cleared. See “Physical Drive Problems” on page 316 for more information.Making Controller Settin

ContentsxixChapter 8: Troubleshooting, cont.Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308Diagnosing an

VTrak E-Class Product Manual168• Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to

Chapter 5: Management with the CLU169Controller Dirty Cache LED and Status LED, on the back of the Controller, flash for one minute.Controller Sta

VTrak E-Class Product Manual170Managing the EnclosureEnclosure Management includes the following functions:• Viewing the Enclosures Summary (page 170)

Chapter 5: Management with the CLU171Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresholds

VTrak E-Class Product Manual1723. Highlight the enclosure you want and press Enter.4. Highlight Power Supplies and press Enter.The screen displays the

Chapter 5: Management with the CLU173Viewing Voltage Sensor StatusTo view the status of the voltage sensors:1. From the Main Menu, highlight Subsystem

VTrak E-Class Product Manual174Reconditioning a BatteryTo recondition the subsystem battery:1. From the Main Menu, highlight Subsystem Management and

Chapter 5: Management with the CLU175The following information applies to the Head Unit:• Enclosure number – 1 • Controller number – 1 or 2•Port numbe

VTrak E-Class Product Manual176Managing Physical DrivesPhysical Drive Management includes the following functions:• Viewing a List of Physical Drives

Chapter 5: Management with the CLU177For SAS drives:• Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.• Highlight

VTrak E-Class Product ManualiiCopyright© 2010 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, SmartStor, SuperTrak, Fa

VTrak E-Class Product ManualxxChapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345Frequently Asked Ques

VTrak E-Class Product Manual178Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physical Dr

Chapter 5: Management with the CLU179The Force Offline/Online function appears only for physical drives that are assigned to disk arrays.To force a ph

VTrak E-Class Product Manual180Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (page 180)•

Chapter 5: Management with the CLU181• Advanced – Enables you to specify all parameters for a new disk array, logical drives and spare drives. See “Cr

VTrak E-Class Product Manual182Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight Disk A

Chapter 5: Management with the CLU183Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background”

VTrak E-Class Product Manual184• Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB.• Highli

Chapter 5: Management with the CLU1852. Highlight the disk array you want and press the Enter.3. Make setting changes as required:• Enter, change or d

VTrak E-Class Product Manual186• Synchronizing – This condition is temporary. Synchronizing is a maintenance function that verifies the integrity of d

Chapter 5: Management with the CLU1873. Highlight Media Patrol and press the spacebar to toggle between Enable and Disable.4. Highlight PDM and press

ContentsxxiAppendix B: Multipathing on Windows, cont.Features and Settings, cont.Performance Tab Refresh Rate . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual188To migrate a disk array:1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the disk ar

Chapter 5: Management with the CLU189To run PDM on a disk array:1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight th

VTrak E-Class Product Manual190Running Transition on a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently par

Chapter 5: Management with the CLU191To create a logical drive from an existing disk array:1. From the Main Menu, highlight Disk Array Management and

VTrak E-Class Product Manual192Deleting a Logical DriveTo delete a logical drive from a disk array:1. From the Main Menu, highlight Disk Array Managem

Chapter 5: Management with the CLU193Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VTrak E-Class Product Manual1945. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means this spare drive

Chapter 5: Management with the CLU195Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VTrak E-Class Product Manual196Managing Logical DrivesLogical drive management includes:• Viewing Logical Drive Information (page 196)• Viewing Logica

Chapter 5: Management with the CLU197Viewing the Logical Drive Check TableTo view logical drive information:1. From the Main Menu, highlight Logical D

VTrak E-Class Product ManualxxiiAppendix C: Multipathing on Linux, cont.Task 5: Setting-up ALUA . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual198To initialize a logical drive:1. From the Main Menu, highlight Logical Drive Management and press Enter.2. Highlight th

Chapter 5: Management with the CLU199For Redundancy Check rate, see “Making Background Activity Settings” on page 208.Locating a Logical DriveThis fea

VTrak E-Class Product Manual200Managing the Network ConnectionNetwork Management deals with network connections and settings for the VTrak’s Managemen

Chapter 5: Management with the CLU201Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 36.Making Automatic Setting

VTrak E-Class Product Manual202Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VTrak Fibre Channel models. Fib

Chapter 5: Management with the CLU203• Configured Link Speed – 8 Gb/s, 4 Gb/s, 2 Gb/s, or Automatic selection• Configured Topology – NL-Port (Arbitrat

VTrak E-Class Product Manual204Viewing Fibre Channel Port StatisticsTo view port statistics:1. From the Main Menu, highlight Fibre Channel Management

Chapter 5: Management with the CLU205• LossSyncCount – Number of times a loss of sync has occurred since last reset.• PrimitiveSeqErrorCount – An orde

VTrak E-Class Product Manual206Managing SAS ConnectionsThe SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management i

Chapter 5: Management with the CLU207Viewing SAS Port StatisticsThere are two SAS ports on each controller.To view information about the SAS ports:1.

1Chapter 1: IntroductionThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Description (page

VTrak E-Class Product Manual208Managing Background ActivityBackground activity refers to any of several functions that take place in the background wh

Chapter 5: Management with the CLU209• PDM – Migrates data from a suspect physical drive to a replacement drive in a disk array• Transition – Returns

VTrak E-Class Product Manual210Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runtime Even

Chapter 5: Management with the CLU2112. Highlight NVRAM Events and press Enter.The log of NVRAM Events appears. Events are added to the top of the lis

VTrak E-Class Product Manual212Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 212)• Enablin

Chapter 5: Management with the CLU2134. Type the name of the initiator.• Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of

VTrak E-Class Product Manual214Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UP

Chapter 5: Management with the CLU215Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data repor

VTrak E-Class Product Manual216Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%.Note 4:

Chapter 5: Management with the CLU217Managing UsersUser Management includes the following functions:• Viewing User Information (page 217)• Creating a

VTrak E-Class Product Manual2VTrak OverviewThe PROMISE VTrak Ex30f is coupled with high speed 8 Gb/s Fibre Channel host connectivity, support for 6 Gb

VTrak E-Class Product Manual218Table 2 User PrivilegesChanging Another User’s SettingsThe Administrator or a Super User can change other users’ settin

Chapter 5: Management with the CLU219Changing Your Own User SettingsEach user can change their display name and email address.To change your user sett

VTrak E-Class Product Manual2202. Highlight User Management and press Enter.3. Highlight your name and press Enter.4. Highlight Change Password... and

Chapter 5: Management with the CLU221Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak E-Class Product Manual222To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter.Making SLP SettingsBy def

Chapter 5: Management with the CLU223Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started.To make Tel

VTrak E-Class Product Manual224Making SNMP SettingsBy default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal st

Chapter 5: Management with the CLU2252. Highlight Software Management and press Enter.3. Highlight SNMP and press Enter.4. Highlight Trap Sinks and pr

VTrak E-Class Product Manual226To make CIM service settings:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlig

Chapter 5: Management with the CLU227Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Nets

Architectural Description3Architectural DescriptionThe VTrak E830f, E630f, and E330f are Fibre Channel subsystems suitable for Direct Attached Storage

VTrak E-Class Product Manual228The selected level and all higher severity levels of severity are reported. See Table 4 on page 228.8. Press Ctrl-A to

Chapter 5: Management with the CLU229Flashing through TFTPUse this function to flash (update) the firmware on the VTrak. See page 244 for the procedur

VTrak E-Class Product Manual230Viewing Flash Image InformationFlash image information refers to the package of firmware components running on your VTr

Chapter 5: Management with the CLU231Clearing StatisticsThis function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS

VTrak E-Class Product Manual232Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you se

Chapter 5: Management with the CLU233Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak E-Class Product Manual234To shutdown the RAID subsystem:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highl

Chapter 5: Management with the CLU235Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one of the following proc

VTrak E-Class Product Manual236Starting up the VTrak – Serial ConnectionTo start the RAID subsystem:1. Manually turn on the power supply switches on t

Chapter 5: Management with the CLU237Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak E-Class Product Manual4Figure 2. VTrak E630f front viewFigure 3. VTrak E330f front viewFigure 4. VTrak E830f back viewDrive Carriers Power and S

VTrak E-Class Product Manual2386. Close your SSH session.7. Wait about two minutes.8. Re-establish your SSH connection to the VTrak CLU.See “Making a

Chapter 5: Management with the CLU239Making Buzzer SettingsThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on p

VTrak E-Class Product Manual240

241Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Subsystem Firmware (below)• Updating Physical Drive Firmware (page 24

VTrak E-Class Product Manual242• TFTP Server – Enter the TFTP Server host name or IP address, port number and file name.5. Optional. Check the Non-dis

Chapter 6: Maintenance243This function shuts down the subsystem and then restarts it. To restart the subsystem:1. Click the AdminTool tab.2. Click the

VTrak E-Class Product Manual244Updating with the CLUDownload the latest firmware image file from PROMISE support: http://www.promise.com/support/ and

Chapter 6: Maintenance245Automatic RestartIf you chose the Disruptive Flash Method, the RAID subsystem and JBOD expansion units automatically restart.

VTrak E-Class Product Manual246Updating with USB SupportUSB support uses the disruptive flash method only. Both RAID controllers and all JBOD I/O modu

Chapter 6: Maintenance247You can insert the USB flash device back into either USB port but it must be the same RAID controller as step 1.4. Wait until

Architectural Description5Figure 5. VTrak E630f back viewFigure 6. VTrak E330f back viewMgmtUPS1152008 N 1FC 1 FC 2 FC 3 FC 4842Gb/sMgmtUPS1152008 N 1

VTrak E-Class Product Manual248Updating Physical Drive FirmwareThis feature applies only to PROMISE-supported physical drives. For a list of supported

Chapter 6: Maintenance249Restarting a SubsystemThis function shuts down the subsystem and then restarts it.To restart the subsystem:1. Click the Admin

VTrak E-Class Product Manual250Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable p

Chapter 6: Maintenance251E330fRemoving the Old Power SupplyTo remove the power supply:1. Verify that the status LED is amber or red. See Figure 3.2. S

VTrak E-Class Product Manual252Replacing a Cache Backup BatteryThe cache backup battery, also called a Battery Backup Unit (BBU) powers the cache to p

Chapter 6: Maintenance253Figure 4. Cache backup batteryBattery LED Set screwDirty cache LEDBattery LED Set screwDirty cache LEDVTrak E830f and E630fVT

VTrak E-Class Product Manual254Replacing a RAID Controller – Dual ControllersThe RAID controller monitors and manages the logical drives. When the RAI

Chapter 6: Maintenance255Figure 5. RAID controllersInstalling the New ControllerTo install the new RAID controller:1. Carefully slide the RAID control

VTrak E-Class Product Manual256Replacing a RAID Controller – Single ControllerThe RAID controller monitors and manages the logical drives. When the RA

Chapter 6: Maintenance257Installing the New ControllerTo install the new RAID controller:1. Carefully slide the RAID controller into the enclosure.2.

VTrak E-Class Product Manual6FeaturesController Module FeaturesDrive Support• 3.5-inch and 2.5-inch form factor• Hard disk drives (HDDs) and Solid Sta

VTrak E-Class Product Manual258Resetting the Default PasswordThis feature resets the Administrator’s password to the default factory setting, password

259Chapter 7: Technology BackgroundThis chapter covers the following topics:• Disk Arrays (below)• Logical Drives (page 261)• Spare Drives (page 283)•

VTrak E-Class Product Manual260• You initiate PDM manuallyPDM also counts the number of media errors reported by Media Patrol. A disk drive becomes un

Chapter 7: Technology Background261Logical DrivesRAID LevelsRAID (Redundant Array of Independent Disks) allows multiple physical drives to be combined

VTrak E-Class Product Manual262Recommended Applications for RAID 0:• Image Editing• Pre-Press Applications• Any application requiring high bandwidthAd

Chapter 7: Technology Background263RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VTrak E-Class Product Manual264Recommended Applications for RAID 1:• Accounting•Payroll• Financial• Any application requiring very high availabilityAd

Chapter 7: Technology Background265RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of

VTrak E-Class Product Manual266RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally, RAID

Chapter 7: Technology Background267RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives a

Features7Maximum LUNs Supported• LUNs: 1024•Array: 32Advanced Storage Features• Advanced Cache Mirroring over PCIe Gen2• Simple, drag-and-drop LUN Mas

VTrak E-Class Product Manual268RAID 10 – Mirror + StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can increa

Chapter 7: Technology Background269Recommended Applications for RAID 10:• Imaging applications • Database servers • General fileserverAdvantages Disad

VTrak E-Class Product Manual270RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physic

Chapter 7: Technology Background271The chart below shows RAID 50 logical drives with 6 to 32 physical drives, the available number of axles, and the r

VTrak E-Class Product Manual272Recommended Applications for RAID 50:• File and Application servers • Transaction processing• Office application with m

Chapter 7: Technology Background273RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks a

VTrak E-Class Product Manual274 Recommended Applications for RAID 60:• Accounting and Financial• Database servers• Any application requiring very high

Chapter 7: Technology Background275RAID Level MigrationThe term “Migration” means either or both of the following:• Change the RAID level of a logical

VTrak E-Class Product Manual276RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Add ph

Chapter 7: Technology Background277RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logi

iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . .

VTrak E-Class Product Manual8GreenRAID Features• Four levels of advanced power management disk drive (MAID) support• Efficient 80Plus Bronze Certified

VTrak E-Class Product Manual278RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logical dr

Chapter 7: Technology Background279RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:When you migrate RAID 10 l

VTrak E-Class Product Manual280RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:You can add physical drives to

Chapter 7: Technology Background281Stripe SizeStripe Size, also called “Stripe Block Size,” refers to the size of the data blocks written to, and read

VTrak E-Class Product Manual282InitializationInitialization is done to logical drives after they are created from a disk array. Full initialization se

Chapter 7: Technology Background283Spare DrivesA spare drive is a physical drive that you designate to automatically replace the failed physical drive

VTrak E-Class Product Manual284TransitionTransition is the process of replacing a revertible spare drive that is currently part of a disk array with a

Chapter 7: Technology Background285ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive RAID

VTrak E-Class Product Manual286drive. In this example, physical drive 3 failed and the array is rebuilt using physical drive 6, the revertible spare d

Chapter 7: Technology Background287Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or gr

General Specifications9General SpecificationsPower Supplies• 4U/24 Bay: Dual 750W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap and redundant wit

VTrak E-Class Product Manual288When the Manual Transition is finished, physical drives 1, 2, 4, and 5 belong to the disk array and physical drive 6 is

Chapter 7: Technology Background289RAID ControllersLUN AffinityVTrak subsystems with two controllers include a LUN Affinity feature. Normally, either

VTrak E-Class Product Manual290• Write Thru – Also “Write Through.” Data is written to the cache and the logical drive at the same time. Safer.If your

Chapter 7: Technology Background291Preferred Controller IDSee “Preferred Controller ID” on page 281.Power SavingPower saving is a method of conserving

VTrak E-Class Product Manual292replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive. For example, the remai

293Chapter 8: TroubleshootingThis chapter contains the following topics:• VTrak is Beeping (below)• LEDs Display Amber or Red (page 295)• CLU Reports

VTrak E-Class Product Manual294• Check for yellow ! red X icons.• Check the event log.See “Viewing Runtime Events” on page 300 and “Viewing NVRAM

Chapter 8: Troubleshooting295LEDs Display Amber or RedLEDs are used on VTrak’s:• Front Panel LEDs (page 295)• Drive Carrier LEDs (page 296)• Back Pane

VTrak E-Class Product Manual296See the table below.See “Enclosure Problems” on page 308, “Controller Problems” on page 312, and “Disk Array and Logica

Chapter 8: Troubleshooting297Figure 2. Drive carrier LEDs See “Physical Drive Problems” on page 316 for a discussion of rebuilding and failed physical

VTrak E-Class Product Manual10Shock• Operational: 5G, 11 ms duration• Non-Operational: 10G, 11ms durationVibration• Operational: 0.3G, 5 to 500 Hz• No

VTrak E-Class Product Manual298Figure 3. FC RAID controller LEDsUnder normal conditions, the power supply status LEDs display green.Figure 4. Power su

Chapter 8: Troubleshooting299 See “Enclosure Problems” on page 308 and “Controller Problems” on page 312 for more information.The Locator feature is t

VTrak E-Class Product Manual300CLU Reports a ProblemThe CLU reports information passively, that is you must determine which functions to check based o

Chapter 8: Troubleshooting301Table 1 Event severity levelsChecking a Reported ComponentIn this example, let us check disk array status. 1. Open the C

VTrak E-Class Product Manual302[Locate Disk Array]Save Settings [CTRL-A]Restore Settings [CTRL-R]Return to Previous MenuFrom this screen:• Highlight P

Chapter 8: Troubleshooting303WebPAM PROe Reports a ProblemWebPAM PROe reports these conditions in the following places:• Dashboard Tab• System Status•

VTrak E-Class Product Manual304•Device Tab• Front View, showing the drive carrier icons.• Rear View, with Show Internal Components option.• Physical D

Chapter 8: Troubleshooting305•Storage Tab• Disk Arrays• Logical DrivesDisk Array Offline Disk Array RebuildingLogical Drive Rebuilding Logical Drive O

VTrak E-Class Product Manual306• AdminTool Tab• Events• Header displays popup messages, per your configuration.Also see these troubleshooting topics:•

Chapter 8: Troubleshooting307USB Support Reports a ProblemThis procedure requires a USB flash device:• Formatted to FAT 32• At least 50 MB of free spa

Safety and Environmental11Safety and EnvironmentalSafety StandardsEnvironmental Standards•RoHS• GreenPC• WEEE• BSMI Class A•CB•CE•C-Tick• FCC Class A•

VTrak E-Class Product Manual308Enclosure ProblemsEnclosure Problems include:• Diagnosing an Enclosure Problem (below)• Overheating (page 310)• Power S

Chapter 8: Troubleshooting309The components list expands and shows the power supply fans, which server as the Cooling Unit of the VTrak Ex30 enclosure

VTrak E-Class Product Manual310OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to physica

Chapter 8: Troubleshooting311BatteriesThe RAID controllers in the VTrak subsystem use a battery for backup power to protect data in the cache. Should

VTrak E-Class Product Manual312Controller ProblemsController problems include:• Maintenance Mode (page 312)• Finding and Correcting the Cause of the P

Chapter 8: Troubleshooting313• Firmware versionTo view this information in WebPAM PROe, click the Controller icon, Information tab.6. Shut down the

VTrak E-Class Product Manual314The prompt should display MAINTENANCE MODE@cli>. If the prompt displays your login name, such as administrator@cli&g

Chapter 8: Troubleshooting315Figure 6. FC RAID controller LEDs CautionIf there is unsaved data in the controller’s cache, the Dirty Cache LED shines a

VTrak E-Class Product Manual316Physical Drive ProblemsPhysical drives are the foundation of data storage. A physical drive problem can affect your ent

Chapter 8: Troubleshooting317Disk Array and Logical Drive ProblemsDisk array and logical drive problems include:• Disk Array Degraded/Logical Drive Cr

VTrak E-Class Product Manual12Warranty and SupportWarranty• Three year complete system limited warranty with advanced parts replacement• Optional exte

VTrak E-Class Product Manual318RAID 6 and RAID 60 logical drives show Degraded status and a green check icon.RAID 0 logical drives show Offline statu

Chapter 8: Troubleshooting319• AdminTool TabUnder Background Activities, no Rebuild takes place. See Repairing, below.The system sends an Email messag

VTrak E-Class Product Manual320remove the failed physical drive and install an unconfigured physical drive in the same slot. See “Making Rebuild Setti

Chapter 8: Troubleshooting321If you choose to accept the incomplete array:1. Click OK in the incomplete array dialog box.2. Check the operational stat

VTrak E-Class Product Manual322Connection ProblemsConnection problems include:• Serial Connections (page 322)• Network Connections (page 323)• Fibre C

Chapter 8: Troubleshooting323Network ConnectionsEach controller has an Ethernet (RJ45) Management Port connector on the back of the enclosure. This is

VTrak E-Class Product Manual324If VTrak sees some initiators but not the one you want, the problem is most likely elsewhere in the loop or fabric. If

Chapter 8: Troubleshooting325sasdiag -a errorlog -l expander -e 1 -i 13. At the administrator@cli> prompt, type the following command and press Ent

VTrak E-Class Product Manual326Power Cycling the SubsystemTo power cycle a RAID subsystem means to:• Shut down• Turn off the power• Turn on the power•

Chapter 8: Troubleshooting327Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding it

13Chapter 2: InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak in a Rack (page 14)• Installing Physic

VTrak E-Class Product Manual328 Reported Event Corrective ActionBatteryBattery is inserted No action is required.Battery charging has failed Replace t

Chapter 8: Troubleshooting329ControllerThe controller parameter(s) are changed by userNo action is required.The controller is reset by Watch Dog timer

VTrak E-Class Product Manual330Controller is startedNo action is required.Controller is set to Active ModeController is set to Standby ModeController

Chapter 8: Troubleshooting331Controller was placed on reset during Fail Over processingNo action is required.Partner Controller was placed on reset du

VTrak E-Class Product Manual332Drive-interface diagnostics has passed No action is required.Drive-interface diagnostics has failed Restart the VTrak.

Chapter 8: Troubleshooting333Fibre Channel link is upNo action is required.Fibre Channel link is downFibre Channel controller settings have changedFir

VTrak E-Class Product Manual334Host interface controller has received a “clear task set” command.No action is required.Host interface controller has r

Chapter 8: Troubleshooting335JBODJBOD system connected No action is required.JBOD system either is removed or malfunctionedCheck Expander firmware and

VTrak E-Class Product Manual336Quick logical drive initialization is queuedNo action is required.A new logical drive has been createdLogical drive has

Chapter 8: Troubleshooting337Online capacity expansion has resumedNo action is required.Online capacity expansion has stopped If this action was not i

VTrak E-Class Product Manual14Mounting VTrak in a Rack Cautions• At least two persons are required to safely lift, place, and attach the VTrak unit in

VTrak E-Class Product Manual338Physical disk assigned as global spareNo action is required.Global Spare has been deletedPhysical Disk is no longer ass

Chapter 8: Troubleshooting339A physical drive page 0 settings have been changedNo action is required.A physical drive page 1 settings have been change

VTrak E-Class Product Manual340PSU 12V/5V/3.3V power is within the normal rangeNo action is required.PSU is critical. This may cause instability of th

Chapter 8: Troubleshooting341Migration has cleared stale NV WatermarkNo action is required.Array was made incomplete due to missing NV WatermarkIf the

VTrak E-Class Product Manual342Redundancy Check task is stopped internallyRestore the disk array to functional status.Redundancy check is started on u

Chapter 8: Troubleshooting343Stripe Level MigrationStripe Level migration is startedNo action is required.Stripe Level migration is completedStripe Le

VTrak E-Class Product Manual344TransitionTransition is startedNo action is required.Transition is completedTransition is paused Resume transition when

345Chapter 9: SupportThis chapter contains the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 351)• Limited

VTrak E-Class Product Manual346I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I

Chapter 9: Support347What happens if a fan fails?If the system reports a fan malfunction, contact Technical Support (see page 351) immediately to sche

Mounting VTrak in a Rack15Mounting VTrak E830f/s and E630f/s in a RackThe VTrak subsystem installs into your rack using the supplied mounting rails.Fi

VTrak E-Class Product Manual348ConnectionWhy can’t I connect to my RAID System?Be sure you are using the correct IP address and entry text for the VTr

Chapter 9: Support349User ManagementWhy can’t I create a new User?Only the Administrator or a Super User can create a User.If you are the Administrato

VTrak E-Class Product Manual350Deleting a Disk Array or Logical DriveWhy can’t I select Delete Disk Array or Delete Logical Drive?You must have Power

Chapter 9: Support351Contacting Technical SupportPROMISE Technical Support provides several support options for PROMISE users to access information an

VTrak E-Class Product Manual352GermanyItalyTaiwan E-mail Support e-Support On-LineFax Technical Support +49 0 2 31 56 76 48 29Attn: Technical SupportP

Chapter 9: Support353China JapanE-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Support +86 10 8857 8085 or 8

VTrak E-Class Product Manual354Limited WarrantyPROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the p

Chapter 9: Support355PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

VTrak E-Class Product Manual356Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about yo

Chapter 9: Support357You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper t

VTrak E-Class Product Manual16Figure 2. VTrak E830f/s and E630f/s rack mount assemblyMounting VTrak E330f/s in a RackThe VTrak subsystem installs to t

VTrak E-Class Product Manual358

359Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (below)• Adding a Second RAID Controller (page 359)• Instal

VTrak E-Class Product Manual360Installing a Second RAID ControllerTo install a second RAID controller in your VTrak subsystem:1. Shut down the subsyst

Installing a Second RAID Controller361New Settings for Dual ControllersWith the second controller successfully installed, make the following settings:

VTrak E-Class Product Manual362

363Appendix B: Multipathing on WindowsThe appendix covers the following topics:• Before You Begin (below)• Installing PerfectPath (page 364)• Verifyin

VTrak E-Class Product Manual364Installing PerfectPathTo install the PerfectPath software:1. Download the PerfectPath installer file from PROMISE suppo

Verifying Installation365Verifying InstallationBefore you can verify PerfectPath installation:• Your Host PC must have multiple data-path connections

VTrak E-Class Product Manual3664. In the Device Manager window, click Disk drives.5. Under Disk drives, look for “Promise VTrak Multi-Path Disk Device

Running Perfect Path View367Running Perfect Path ViewRunning PerfectPath View includes these functions:• Starting PerfectPath View (page 367)• Quittin

Mounting VTrak in a Rack17Attaching the Sliding PlatesTo install the side plates onto VTrak subsystem:1. Slide the plates out of the mounting rails.2.

VTrak E-Class Product Manual368Monitoring Your LUNs and PathsMonitoring your LUNs and Paths includes these functions:• Viewing LUN Properties (page 36

Monitoring Your LUNs and Paths369Move the scroll bar or expand the window to see all of the reported information.To view a single LUN and all of its P

VTrak E-Class Product Manual370See also:• “Load Balance Policy” on page 375• “Refreshing the Objects” on page 379Viewing LUN Performance StatisticsTo

Monitoring Your LUNs and Paths371Move the scroll bar or expand the window to see all of the reported statistics. The Performance tab reports the follo

VTrak E-Class Product Manual372The Performance tab reports the state and cumulative counts for a specific path.Move the scroll bar or expand the windo

Monitoring Your LUNs and Paths373Viewing EventsClick the Events tab to view MPIO related events. The data includes:Move the scroll bar or expand the w

VTrak E-Class Product Manual374Features and SettingsFeatures and Settings include the following functions:• Automatic Load Balancing for Failover Poli

Features and Settings375Load Balance PolicyLoad Balance Policy is a method of equalizing the I/O traffic over each path by systematically dividing the

VTrak E-Class Product Manual3763. Click the Next button.The Path Selection tab displays.4. Take the action appropriate for your policy selection.• For

Features and Settings3773. Click the arrows or type a new value in the Path Verification Period field to change the interval.30 seconds is the default

VTrak E-Class Product ManualivChapter 1: Introduction, cont.Safety and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

VTrak E-Class Product Manual187. Square the rail assemblies in the rack.8. Tighten the adjustment screws and the attaching screws.9. Secure the VTrak

VTrak E-Class Product Manual378Performance Tab Refresh RateRefresh Rate refers to the number of seconds between refreshes of the data reported on the

Features and Settings37910 I/Os is the default value.4. Click the Apply button.The new setting takes effect immediately.See also:• “Load Balance Polic

VTrak E-Class Product Manual380System information supplies information about the Host PC or Server, including: Saving System InformationTo save the cu

Troubleshooting381TroubleshootingIf you see no LUNs in the PerfectPath GUI, or no Multi-Path Disk Devices under Disk drives (see Figure 3), do the fol

VTrak E-Class Product Manual382Updating PerfectPathTo update your PerfectPath software to the latest version:1. Download the new PerfectPath installat

Repairing PerfectPath383Repairing PerfectPathTo implement this procedure, you must use the same PerfectPath.exe installer file that you used to instal

VTrak E-Class Product Manual384Removing PerfectPathPreferred MethodThis procedure uses the uninstaller included with PerfectPath.To remove the Perfect

385Appendix C: Multipathing on LinuxThe appendix covers the following topics:• Before You Begin (below)• Task 1: Meeting Package Requirements (page 38

VTrak E-Class Product Manual386Check Initial SetupTo check your initial setup, verify that you can view the logical drives on your VTrak from your Lin

Task 1: Meeting Package Requirements387Task 1: Meeting Package RequirementsThe latest device mapper and multipath packages must be loaded onto your Li

Installing Physical Drives19Installing Physical DrivesThe VTrak Ex30 RAID subsystems and JBOD expansion units support:• SAS and SATA physical drives•

VTrak E-Class Product Manual3882. Type the following command and press Enter:# rpm -ivh device-mapper-multipath-0.4.7-8.el5.i386.rpmThe system returns

Task 1: Meeting Package Requirements3892. Type the following command and press Enter:# rpm -qa | grep device-mapperIf the required package is present,

VTrak E-Class Product Manual390Task 2: Preparing the Configuration FileTo setup multipathing with VTrak, or any other subsystem, you must provide the

Task 2: Preparing the Configuration File3914. Edit the file to include the following lines under devices:devices {device {vendor "Promise"pr

VTrak E-Class Product Manual392Task 3: Making Initial Host SettingsAfter the packages and configuration file are installed, the Host is ready to accep

Task 3: Making Initial Host Settings393If the module is loaded, the system returns:dm_multipath 215770 (or a similar message)3. Verify that the device

VTrak E-Class Product Manual394Task 4: Create and Configure DevicesThis step applies the settings from the multipath.config file to the Host.1. Open a

Task 5: Setting-up ALUA395Task 5: Setting-up ALUAVTrak supports Asymmetric Logical Unit Access (ALUA) on the latest Linux distributions:• RedHat Linux

VTrak E-Class Product Manual3963. Install this patched alua_dh_scsi source module.rpm -ivh scsi_dh_alua_VTrak-1-1.src.rpm4. Make your own rpm.cd /usr/

Task 5: Setting-up ALUA397Kernel with XEN or PAE supportTo support ALUA within RHEL 5.5 using kernel with XEN or PAE support:1. Install RHEL 5.5. When

VTrak E-Class Product Manual20Figure 7. VTrak E630f/s drive slot numberingFigure 8. VTrak E330f/s drive slot numberingInstall all of the drive carrier

VTrak E-Class Product Manual398• Force install the appropriate new multipath-tool RPM package.i586#> rpm -ivh -force multipath-tools-0.4.7-34.50.10

Task 5: Setting-up ALUA399SuSE Linux SLES 11 SP1Not updated with Novell SP1 patchesIf you did NOT update with Novell SLES 11 SP1 patches:1. Determine

VTrak E-Class Product Manual400RPM Packages and Documents for Linux MPIOPROMISE provides RPM packages and multipath.conf files for Linux on the suppor

RPM Packages and Documents for Linux MPIO401SLES11-SP1 packages scsi_dh_alua_sles11sp1-2-1.i586.rpmscsi_dh_alua_sles11sp1-2-1.x86_64.rpmscsi_dh_alua_s

VTrak E-Class Product Manual402Linux MPIO: Known IssuesWith a Fibre Channel switch, a dev_loss_tmo value set too small can result in loss of the path

Sample multipath.conf File403Sample multipath.conf FileBelow is a complete multipath.conf file for VTrak.• If you have no other multipath devices on y

VTrak E-Class Product Manual404

405IndexAabout this manual 1adaptive writeback cache 290addFibre Channel initiator 152LUN map 213alarmcancel 239sounds 293aliascontroller 70, 167disk

VTrak E-Class Product Manual406connectiondata 23–30Fibre Channel 23–30management 23–30power 33serial 31connectorRJ11 31RJ45 323controlleralias 70, 167

Index407drive interface, reported events 331–332drive slot numbering 19Eedit LUN map 147, 213emailservice setting 221user setting 219enable LUN maskin

Installing Physical Drives21Figure 9. Drive carrier front view3. If you are installing SATA drives, attach a SAS-to-SATA adapter onto the power and da

VTrak E-Class Product Manual408Iimport configuration script 66informationcontroller 69, 166disk array 185enclosure 77, 170Fibre Channel node 149, 202f

Index409lockreleasing 60, 163renewing 60, 163setting 60, 163subsystem 60, 163view status 60, 163log inCLI 36, 313, 314, 325WebPAM PROe 42, 51log outCL

VTrak E-Class Product Manual410Oonline capacity expansiondefined 275reported events 336, 337online help, CLU 159operational status, disk array 185orph

Index411RAID levels, changing 139, 187, 275read cache 289rebuilddisk array 96, 130, 187manual 131reported events 341settings 96rebuild disk array 96re

VTrak E-Class Product Manual412SAS, cont.initiator 207initiator, delete 154port information 153, 206port initiators 154port settings 153, 206port stat

Index413spare drive, cont.list 141locate 143reported events 342requirements 283revertible 283settings 143, 194Spare Check 144, 194transition 144, 284S

VTrak E-Class Product Manual414UPScontrol cable 31information 82, 216list of units 80, 214serial connection 31settings 81, 215USB Supportfirmware upda

VTrak E-Class Product Manual22Figure 11.Drive carrier side view6. Insert the screws through the proper holes in the carrier and into the drive or adap

Making Management and Data Connections23Making Management and Data ConnectionsExamples of VTrak configurations include:• Fibre Channel SAN (below)• Fi

VTrak E-Class Product Manual24Data PathTo establish the data path:1. Connect an FC data port on the left controller to your FC switch. See Figure 13.2

Making Management and Data Connections25Fibre Channel DASFibre Channel direct attached storage (DAS) requires:• Two FC HBA cards in the Host PC or Ser

VTrak E-Class Product Manual26Figure 14.FC DAS data and management connections Also see the FC controller close-up, on page 23, Figure 12.Host PC or S

Making Management and Data Connections27Fibre Channel JBOD ExpansionTo add JBOD units:1. Connect the SAS expansion port on the left controller of the

ContentsvChapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Connecting the Power . . . . . . . . .

VTrak E-Class Product Manual28Fibre Channel SAN – No Single Point of Failure An FC SAN with no single point of failure requires:• Two FC switches• An

Making Management and Data Connections295. Connect the remaining JBOD units in the same manner.Keep your data paths organized to ensure redundancy.JBO

VTrak E-Class Product Manual30Management PathTo establish the management path:1. Connect the Management ports on both controllers to your network swit

Setting Up Serial Cable Connections31Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI) and Command Line

VTrak E-Class Product Manual32

Chapter 3: SetupThis chapter covers the following topics:• Connecting the Power (below)• Setting up the Management Ports (page 36)• Logging into WebPA

VTrak E-Class Product Manual34• Each controller activity LED flashes green when there is activity on that controller.• The controller heartbeat LED bl

Chapter 3: Setup35Drive Status IndicatorsThe VTrak spins up the disk drives sequentially to equalize power draw during start-up. After a few moments:•

VTrak E-Class Product Manual36 Setting up the Management PortsSetting up the Management Ports consists of the following actions:• Setting up the Seria

Chapter 3: Setup37If you choose to enable DHCP, have your Network Administrator dedicate an IP address for the VTrak, linked to the VTrak’s MAC addres

VTrak E-Class Product ManualviChapter 4: Management with WebPAM PROe, cont.Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual38In the above example, the IP addresses and subnet mask are included as examples only.If you prefer to let your DHCP serv

Chapter 3: Setup39administrator@cli> net -m– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –CtrlId: 1 Port: 1Type: Manage

VTrak E-Class Product Manual40Setting system date and time1. Press the arrow keys to highlight System Date.2. Press the backspace key to erase the cur

Chapter 3: Setup41Making Automatic Settings1. From the CLU Main Menu, highlight Network Management and press Enter.2. Highlight Maintenance Mode Netwo

VTrak E-Class Product Manual42Logging into WebPAM PROe1. Launch your browser.2. In the browser address field, type in the virtual IP address of the VT

Chapter 3: Setup43Figure 4. WebPAM PROe log-in screen After log-in, the WebPAM PROe opens with the Dashboard tab. See page 44, Figure 5.ImportantPROM

VTrak E-Class Product Manual44Figure 5. WebPAM PROe Dashboard tabCreating Disk Arrays and Logical DrivesOn a newly activated RAID system, there are no

Chapter 3: Setup45Figure 6. The configuration wizardAutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Dis

VTrak E-Class Product Manual46ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check the boxes

Chapter 3: Setup47Advanced When you choose the Advanced option, the Create Disk Array screen appears.Step 1 – Disk Array Creation1. Enter your informa

ContentsviiChapter 4: Management with WebPAM PROe, cont.Managing Enclosures, cont.Viewing Power Supply Status . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual48The choices are WriteThru (write through) and WriteBack. Write back requires a Read Cache or Read Ahead Read Cache Polic

Chapter 3: Setup494. Choose the initiators you want to use from the dropdown menu and click the Next button.The screen displays a list of initiators a

VTrak E-Class Product Manual50

51Chapter 4: Management with WebPAM PROeThis chapter contains the following topics:• Logging into WebPAM PROe (below)• Choosing the Display Language (

VTrak E-Class Product Manual52Secure Connection• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://• Enter the IP address of the VTr

Chapter 4: Management with WebPAM PROe53Figure 1. WebPAM PROe login screenAfter login, the WebPAM PROe opening screen appears.Choosing the Display Lan

VTrak E-Class Product Manual542. Click the Language dropdown menu and highlight the language you prefer.3. Reenter your user name and password.4. Clic

Chapter 4: Management with WebPAM PROe55Perusing the InterfaceThe WebPAM PROe interface consists of a header and four tabs, each with specific functio

VTrak E-Class Product Manual56• AdminTool tab• Subsystem settings, clearing statistics, NTP, and controller lock• User management• Software services•

Chapter 4: Management with WebPAM PROe57Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logo

VTrak E-Class Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Managing Background Activities, cont.Synchronization . . . . . . . . .

VTrak E-Class Product Manual58Viewing the Storage NetworkTo view the other subsystems on your Storage Network, click the Discovery tab at the left edg

Chapter 4: Management with WebPAM PROe59Managing SubsystemsSubsystem management includes:• Viewing Subsystem Information (below)• Making Subsystem Set

VTrak E-Class Product Manual60Making Subsystem SettingsTo make subsystem settings:1. Click the AdminTool tab.2. Click the Subsystem Information icon.3

Chapter 4: Management with WebPAM PROe612. Click the Subsystem Information icon.3. Click the Lock/Unlock button.4. Click the Unlock button.Releasing a

VTrak E-Class Product Manual62 4. Click the Submit button.5. In the Confirmation box, type the word “confirm” in the field provided and click the Conf

Chapter 4: Management with WebPAM PROe63To reestablish your WebPAM PROe connection:1. Wait no less than two minutes.2. Click Logout in the WebPAM PROe

VTrak E-Class Product Manual64• Debug Syslog – Diagnostic information• Disk Array Info – ID, alias, and capacities only• Disk Array Dump Info – Diagno

Chapter 4: Management with WebPAM PROe65• Service Setting – NTP• Service Setting – SLP• Service Setting – SNMP• Service Setting – SSH• Service Setting

VTrak E-Class Product Manual66Importing a Configuration ScriptYou can write a CLI configuration script to automatically configure your VTrak subsystem

Chapter 4: Management with WebPAM PROe675. Click the Submit button.6. In the Open dialog box, click the Save File option, then click the OK button.The

ContentsixChapter 4: Management with WebPAM PROe, cont.Managing Storage Services, cont.Netsend Service . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual686. Click the Confirm button.When the controller shuts down, your WebPAM PROe connection is lost.7. Wait no less than two

Chapter 4: Management with WebPAM PROe69Managing RAID ControllersRAID controller management includes:• Viewing Controller Information (below)• Making

VTrak E-Class Product Manual70Advanced controller information includes:Items with an asterisk (*) are adjustable under Controller Settings.Making Cont

Chapter 4: Management with WebPAM PROe71• Power Saving Stopped Time – Spins down the disk (stops rotation).• Coercion – Check the box to enable or unc

VTrak E-Class Product Manual72Controller statistics include: Locating a ControllerThis feature causes the controller LEDs to blink for one minute to a

Chapter 4: Management with WebPAM PROe73RAID subsystems have the following components in their flash image:• Running – The version that is currently r

VTrak E-Class Product Manual74• Temperature threshold discharge – Maximum temperature allowed when the battery is discharging• Temperature threshold c

Chapter 4: Management with WebPAM PROe755. Make setting changes as required:• Start Time• Uncheck the Enable This Schedule box to disable this activit

VTrak E-Class Product Manual76Managing EnclosuresEnclosure management includes the following functions:• Viewing the Enclosures Summary (page 76)• Mak

Chapter 4: Management with WebPAM PROe77Viewing Enclosure InformationTo view enclosure information:1. Click the Device tab.2. Click the Component List