Promise-technology VTrack M-Class M200i Manuel d'utilisateur Page 1

VTRAKM-CLASSM500f, M500i, M500p, M300f, M300i, M300p, M200f, M200i, M200pPRODUCT MANUALVersion 1.5 / SR-3

VTrak M-Class Product Manual2OverviewVTrak provides data storage solutions for applications where high performance and data protection are required. T

VTrak M-Class Product Manual92iSCSI iSNSThe iSCSI Management–iSNS tab enables you to view and change the current iSNS settings on the Controller data

Chapter 4: Management with WebPAM PROe93iSCSI SLPThe iSCSI Management–SLP tab enables you to view and change the current settings on the Controller da

VTrak M-Class Product Manual942. Click the Administrative Tools icon. 3. Click on the iSCSI Management icon. 4. Click on the CHAP tab in Managemen

Chapter 4: Management with WebPAM PROe953. Click on the iSCSI Management icon. 4. Click on the CHAP tab in Management View. 5. Click on the CHAP tab

VTrak M-Class Product Manual964. Click on the Channel 1 or the Channel 2 link.The settings screen displays a list of the 16 Targets and Termination fo

Chapter 4: Management with WebPAM PROe97Storage ServicesStorage Services include managing Initiator and LUN mapping. These functions are similar for F

VTrak M-Class Product Manual98LUN Map – Fibre Channel and iSCSIThe Storage Services–LUN Map tab displays a list of initiators recognized by the VTrak

Chapter 4: Management with WebPAM PROe99LUN Mapping Parameters• Initiator – The Fibre Channel or iSCSI card in the Host system that initiates commands

VTrak M-Class Product Manual1004. Click the LUN Map tab in Management View. 5. From the LUN Map tab dropdown menu, select Edit LUN Map. 6. Select Port

Chapter 4: Management with WebPAM PROe1018. Enter an Email sender address (example: [email protected]). 9. Enter an Email subject (example: VTrak

Chapter 1: Introduction3Figure 3. VTrak M500f Rear View (M500i/p have different controllers) Figure 4. VTrak M300i/M200i Rear View (M300f/M200f and M3

VTrak M-Class Product Manual1023. Click on the SLP Setting link. 4. Under Startup Type: • Click on the Automatic option to start the service automatic

Chapter 4: Management with WebPAM PROe10311. Click OK in the confirmation box to restart the Web Server service with your changes. Change Start Settin

VTrak M-Class Product Manual10424 minutes is the default. 7. When you are done, click on the Submit button. 8. Click OK in the confirmation box to res

Chapter 4: Management with WebPAM PROe105There is no default name. 6. Enter a System Location.USA is the default. 7. Enter a System Contact (the email

VTrak M-Class Product Manual106Or click on the Restart button to restart the service. CIMVTrak’s CIM service provides a database for information about

Chapter 4: Management with WebPAM PROe1075. To enable CIM using a HTTPS connection: • Choose the Yes option • Enter a port number in the field provide

VTrak M-Class Product Manual1082. Click on the Administration Tools icon. 3. Click on the Netsend link. 4. Under Startup Type: • Click on the Automa

Chapter 4: Management with WebPAM PROe109ExportThe Software Management–Export tab enables you to export the User Database file from the VTrak subsyste

VTrak M-Class Product Manual1104. Click on the Import tab. 5. Under the Type dropdown list, select User Database. 6. Enter the name of the file to be

Chapter 4: Management with WebPAM PROe1114. Check the Firmware and Software functions you want to restore to default settings. 5. Click on the Submit

VTrak M-Class Product Manual4All M-Class enclosures include a mid-plane, RAID controller, power and cooling units; and enclosure processor all in one

VTrak M-Class Product Manual112When the controller shuts down, your WebPAM PROe connection will be lost. 8. Wait for no less than two minutes. 9. Manu

Chapter 4: Management with WebPAM PROe113ControllersThe Controllers–Information tab provides information about the controllers in a VTrak subsystem. C

VTrak M-Class Product Manual114The Controller Status LED and Dirty Cache LED on the back of the Controller, will flash for one minute. See the ill

Chapter 4: Management with WebPAM PROe115• Model • Status •Power On Time • Cache Usage (percent) • Dirty Cache Usage (percent) • Part number • Serial

VTrak M-Class Product Manual116• Write Back Cache Flush IntervalController Statistics1. Click the Subsystem icon in Tree View. 2. Click the Controll

Chapter 4: Management with WebPAM PROe1176. Check the SMART Log box to enable the Self-Monitoring, Analysis, and Reporting System (SMART). 7. Enter a

VTrak M-Class Product Manual118• Number of batteries – One for each controller in the enclosure Identify EnclosureTo identify the VTrak subsystem encl

Chapter 4: Management with WebPAM PROe119EnclosureEnclosure InformationThe Enclosure–Information tab provides a diagram showing the status and locatio

VTrak M-Class Product Manual12010. Click the Submit button.The changes take effect immediately. FRU VPDThe Enclosure–FRU VPD tab displays Vital Produc

Chapter 4: Management with WebPAM PROe121• Current – A flow of a few mA is normal Battery ReconditionVTrak automatically reconditions the battery ever

Chapter 1: Introduction5Hardware-assisted XOR engine High-speed parity calculation for parity type logical drives.Supports out-of-band management thro

VTrak M-Class Product Manual1227. Click the Submit button.The Buzzer goes silent for the current event. If the Buzzer is enabled, it will sound again

Chapter 4: Management with WebPAM PROe123The Disk Status LED will flash to identify the carrier holding the drive.Figure 9. VTrak M500f/i/p disk carri

VTrak M-Class Product Manual124Physical DriveThe Physical Drive–Information tab provides information about the selected physical disk drive:Physical D

Chapter 4: Management with WebPAM PROe125• Maximum Ultra DMA Mode Supported – UDMA5 for SATA drives. • Ultra DMA Mode – Mode as selected on the Physic

VTrak M-Class Product Manual126The Disk Status LED will flash to identify the carrier holding the drive.Figure 11.VTrak M500f/i/p disk carrier LEDsFig

Chapter 4: Management with WebPAM PROe127• PFA – The physical drive has errors resulting in a prediction of failure. To clear a Stale or PFA status fr

VTrak M-Class Product Manual1284. Click on the Physical Drives icon. 5. Click on a Physical Drive icon. 6. Click on the Force Offline/Online tab i

Chapter 4: Management with WebPAM PROe129To access the Disk Arrays–Information tab:1. Click the Subsystem icon in Tree View. 2. Click on the Disk Ar

VTrak M-Class Product Manual130To create a new disk array:1. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays icon. 3. Click on

Chapter 4: Management with WebPAM PROe131Create a Disk Array – AdvancedThe Disk Array Advanced Creation option enables you to directly specify all par

VTrak M-Class Product Manual6SpecificationsM500f/i/pDrive Capacity: 15 SATA disk drives (3.5" x 1" form factor only).External I/O Ports (M50

VTrak M-Class Product Manual132This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk a

Chapter 4: Management with WebPAM PROe1332. Click on the Disk Arrays icon. 3. Click on the Delete tab in Management View. 4. Check the box to the le

VTrak M-Class Product Manual134• Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Level – The

Chapter 4: Management with WebPAM PROe135• Transport Ready – After you perform a successful Prepare for Transport operation, this condition means you

VTrak M-Class Product Manual1361. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays icon. 3. Click on the Disk Array icon. 4. C

Chapter 4: Management with WebPAM PROe137If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new l

VTrak M-Class Product Manual138For a list of Migration options and other important information, see “RAID Level Migration” on page 254.To Migrate an e

Chapter 4: Management with WebPAM PROe139Manual RebuildIf a physical drive has failed, identify and replace the drive, then rebuild the disk array as

VTrak M-Class Product Manual1405. From the dropdown menu on the Background Activities tab, choose the function you want to start. View Progress of Bac

Chapter 4: Management with WebPAM PROe141TransportThe Disk Array–Transport tab enables you to prepare a disk array for transport. To prepare a disk ar

Chapter 1: Introduction7Any combination of these RAID levels can exist at once on separate logical drives. See page 239 for more information on RAID.R

VTrak M-Class Product Manual142• RAID Level – The RAID level of this logical drive (It may differ from the disk array). • Capacity – This is the data

Chapter 4: Management with WebPAM PROe143• Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive

VTrak M-Class Product Manual144• Read Policy – The Read Cache policy of this logical drive. • Write Policy – The Write Cache policy of this logical dr

Chapter 4: Management with WebPAM PROe145Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.8.

VTrak M-Class Product Manual1467. If you did not select Quick Initialization, enter a hexidecimal value in the Initialization Pattern in Hex field or

Chapter 4: Management with WebPAM PROe147Logical Drive PDMPredictive Data Migration (PDM) is the migration of data from the suspect disk drive to a sp

VTrak M-Class Product Manual148• Count – Number of continuous blocks starting from this LBA. • Read Check Table – Contains a list of read errors for t

Chapter 4: Management with WebPAM PROe149 LUN Mapping Parameters• Initiator Name – For iSCSI, the initiator name is the iSCSI name of the initiator de

VTrak M-Class Product Manual1507. From the Assigned Channel List, click on Channel 1 or 2.The Channel ID number appears under LUN Assignment Worksheet

Chapter 4: Management with WebPAM PROe151• Type – Global, can be used by any disk array. Dedicated, can only be used by the assigned disk array. • Ded

VTrak M-Class Product Manual8Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MICLimited Warranty: 3 Years (See page 302 for details)M300

VTrak M-Class Product Manual152The new spare drive is added to the Spare Drive List on the Information tab. Delete Spare DriveThe Spare Drives–Delete

Chapter 4: Management with WebPAM PROe153Spare DriveSpare Drive InformationWhen a physical drive in a disk array fails and a spare drive of adequate c

VTrak M-Class Product Manual154The Disk Status LED will flash to identify the carrier holding the drive.Figure 13.VTrak M500f/i/p disk carrier LEDsFig

Chapter 4: Management with WebPAM PROe1559. Click on the Submit button.The new spare drive settings are shown in the Spare Drive List on the Informati

VTrak M-Class Product Manual156

157Chapter 5: Management with the CLUVTrak Status IndicatorsEven though the Command Line Utility (CLU) offers comprehensive monitoring of VTrak, the L

VTrak M-Class Product Manual158Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED displayWhen boot-up is finished and the VTrak is functioning no

Chapter 5: Management with the CLU159See page 215 for more information about field-replaceable components. See page 286 for a discussion of critical a

VTrak M-Class Product Manual160Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDsThe VTrak spins up the disk drives sequentially in order to eq

Chapter 5: Management with the CLU161The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not spec

Chapter 1: Introduction9Supported Operating Systems: Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords)Power Consumption: 340 wa

VTrak M-Class Product Manual162The default user name is administrator. 3. At the Password prompt, type the password and press Enter. The default passw

Chapter 5: Management with the CLU163Logical Drive Management – View logical drive information, name logical drives, initialization and redundancy che

VTrak M-Class Product Manual164CLU Function MapThe map below is designed to help you navigate to the submenu where each function is located. Begin at

Chapter 5: Management with the CLU165C, continuedCIM, settings – Main Menu, Additional Info and Management, Software Management, CIMClear Events, runt

VTrak M-Class Product Manual166E, continuedEnclosure, temperature – Main Menu, Subsystem Management, Enclosure Management, Temperature SensorsEnclosur

Chapter 5: Management with the CLU167I, continuedInitiator, create/delete – Main Menu, Additional Info and Management, LUN MappingInitiators, Fibre Ch

VTrak M-Class Product Manual168L, continuedLogical Drive, locate – Main Menu, Logical Drive Management, individual logical driveLogical Drive, read ca

Chapter 5: Management with the CLU169P, continuedPFA Condition, clear – Main Menu, Physical Drive Management, individual Physical DrivePhysical Drives

VTrak M-Class Product Manual170SSessions, iSCSI – Main Menu, iSCSI Management, iSCSI SessionsSettings, restore defaults – Main Menu, Additional Info a

Chapter 5: Management with the CLU171S, continuedStatistics, logical drive – Main Menu, Logical Drive Management, individual logical driveStatistics,

VTrak M-Class Product Manual10

VTrak M-Class Product Manual172U, continuedUser, privilege – Main Menu, Additional Info and Management, User Management, user from listUser, settings

Chapter 5: Management with the CLU173Quick SetupQuick Setup is discussed under “VTrak Setup with CLI or CLU” on page 29.Subsystem ManagementSubsystem

VTrak M-Class Product Manual1741440 minutes = 24 hours2. Highlight Lock and press Enter.To reset the lock with a new time:1. In the Lock Time field, t

Chapter 5: Management with the CLU1752. Highlight Controller Management and press Enter.3. Highlight the controller you want and press Enter.4. Highli

VTrak M-Class Product Manual1764. Press Ctrl-A to save your settings.Enclosure ManagementEnclosure Management includes information, status, settings a

Chapter 5: Management with the CLU177If either blower speed is below the Healthy Threshold, there is a blower malfunction. See “Chapter 6: Maintenance

VTrak M-Class Product Manual1783. Press Ctrl-A to save your settings.Temperature ThresholdsTemperature thresholds are the temperature levels the Contr

Chapter 5: Management with the CLU179• Battery Current – Positive during charge, negative during dischargeTo recondition the battery:1. Highlight Reco

VTrak M-Class Product Manual1801. Highlight DMA Mode and press the spacebar to toggle through UDMA 0 – 5 and MDMA 0 – 2.2. Press Ctrl-A to save your s

Chapter 5: Management with the CLU181If a physical drive is offline and shows a PFA error, rebuild the disk array. Go to Disk Array Info and Settings.

11Chapter 2: Installation• Unpack the VTrak storage subsystem (below)• Mount VTrak M500f/i/p in a Rack (page 12)• Mount VTrak M300f/i/p or M200f/i/p i

VTrak M-Class Product Manual182Disk Array ManagementDisk Array Management includes the creation and deletion of disk arrays, disk array settings and f

Chapter 5: Management with the CLU1832. Highlight Number of Logical Drives and press the backspace key to erase the current value.3. Enter the number

VTrak M-Class Product Manual1847. Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels.8. If you want to creat

Chapter 5: Management with the CLU185Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the dis

VTrak M-Class Product Manual1862. Specify the source and target physical drives.3. Highlight Start and press Enter.MigrationThis function includes RAI

Chapter 5: Management with the CLU187TransitionTransition is the process of replacing a revertible spare drive that is currently part of a disk array

VTrak M-Class Product Manual1884. Highlight the following parameters and press the backspace key to erase the current value:• Alias - Type an alias in

Chapter 5: Management with the CLU189Logical Drive Information1. From the Main Menu, highlight Logical Drive Management and press Enter.2. Highlight t

VTrak M-Class Product Manual190The initialization parameters appear.• Initialization pattern. The default 00000000 is best for most applications• Quic

Chapter 5: Management with the CLU191Network ManagementNetwork Management deals with network connections and settings for VTrak’s Management Port and,

VTrak M-Class Product ManualiiCopyright© 2006 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology).

VTrak M-Class Product Manual12Mount VTrak M500f/i/p in a RackFigure 1. Rackmounted VTrak M500f/i/pThe VTrak M500f/i/p installs directly to the rack wi

VTrak M-Class Product Manual192DHCPIf you enable DHCP, IP Address, Subnet Mask, and Gateway are set automatically.1. Highlight DHCP and press the spac

Chapter 5: Management with the CLU193Port Settings1. Highlight Fibre Channel Port Settings and press Enter.2. Highlight the following parameters and p

VTrak M-Class Product Manual194• Transceiver type• Transceiver code• Manufacturing Date – Year, month, day format• Vendor Name – Vendor name of the SF

Chapter 5: Management with the CLU195iSCSI ManagementiSCSI Management deals with all iSCSI settings and functions with the exception of network connec

VTrak M-Class Product Manual196Port information appears.Port StatisticsTo access port statistics, highlight one of the following and press Enter:• MAC

Chapter 5: Management with the CLU197When enabled, you must indicate whether to use a Directory Agent.5. Highlight Use Directory Agent (DA) and press

VTrak M-Class Product Manual198SCSI ManagementSCSI Management deals with all SCSI settings and functions. This feature appears only with VTrak SCSI mo

Chapter 5: Management with the CLU1993. Type Ctrl-A save your settings.Target Information1. From the Main Menu, highlight SCSI Management and press En

VTrak M-Class Product Manual200Background Activity SettingsUse this feature to make settings for Background Activities. The Activities themselves are

Chapter 5: Management with the CLU201Event ViewerThe Event Viewer displays log of events. Events are classified as Runtime and NVRAM.Runtime EventsThi

Chapter 2: Installation13If you plan to use the mounting rails, follow this procedure to install them:1. Attach one end of the rail to the back side o

VTrak M-Class Product Manual2023. Press the up and down arrow keys to scroll through the log.To clear the NVRAM event log:1. Highlight Clear NVRAM Eve

Chapter 5: Management with the CLU203Dedicated means this spare drive can only be used with the specified disk array(s). Global means this spare drive

VTrak M-Class Product Manual204LUN Mapping must be enabled in order for VTrak to recognize the initiator. If LUN Mapping is currently disabled, highli

Chapter 5: Management with the CLU2051. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlight LUN Mapping and pres

VTrak M-Class Product Manual206arrays and logical drives. The default “administrator” account is a Super User. • Power – Allows the user to create (bu

Chapter 5: Management with the CLU2073. Highlight Privilege and press the space bar to toggle though the options:• Super – Allows the user full access

VTrak M-Class Product Manual208To stop any of these services:1. Highlight the service and press Enter.2. In the Service Setting screen, highlight Stop

Chapter 5: Management with the CLU2092. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual.3. Highlight the followin

VTrak M-Class Product Manual210• Read Community – Type a community name in this field• Write Community – private (no change possible)4. Press Ctrl-A t

Chapter 5: Management with the CLU211Note: The default name is cim. You cannot change the name or add users.Note: CIM service must be running to chang

VTrak M-Class Product Manual14Mount VTrak M300f/i/p or M200f/i/p in a RackFigure 1. Rackmounted VTrak M300f/i/p (M200f/i/p is similar)The VTrak M300f/

VTrak M-Class Product Manual2123. Highlight Message Event Severity Filter and press the spacebar to change severity levels.4. Press Ctrl-A to save you

Chapter 5: Management with the CLU213Shutdown and RestartThis function enables you to shutdown or restart the VTrak subsystem. You can only do part of

VTrak M-Class Product Manual2144. Press Y to continue.The screen will go blank.5. Wait for two to three minutes.6. Re-establish your Telnet connection

215Chapter 6: Maintenance• Firmware Update – WebPAM PROe (page 217)• Firmware Update – CLU (page 219)• Replace Power Supply – All Models (page 220)• R

VTrak M-Class Product Manual216Figure 2. Field Replaceable Units (FRUs) on VTrak M300f/M200f (M300i/p and M200i/p are similar)The primary means to ide

Chapter 6: Maintenance217Firmware Update – WebPAM PROeBefore you begin, go to the Promise website www.promise.com and download the latest firmware upd

VTrak M-Class Product Manual2185. Do one of the following: • Click on the Download Flash File from Local File through HTTP option, then click on the N

Chapter 6: Maintenance219Firmware Update – CLUUse this function to flash the VTrak’s firmware. Before you begin, go to the Promise website www.promise

VTrak M-Class Product Manual2203. Press the spacebar to display Restart then press Enter.A warning message appears.4. Press Y to continue.The screen w

Chapter 6: Maintenance221Replace Cooling Unit Fan – M500f/i/pThe blowers (scroll fans) in the cooling units are replaced as individual parts. There ar

Chapter 2: Installation15Follow this procedure to install the rails:1. Check the fit of the rails in your rack system.2. Slide the plates out of the r

VTrak M-Class Product Manual2223. Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cool

Chapter 6: Maintenance2235. Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. 6. Grasp the top and bottom sections of the cooli

VTrak M-Class Product Manual2248. Separate the cooling unit section to access the blowers.The upper fan is Fan 1, the lower fan is Fan 2. From the LED

Chapter 6: Maintenance225Be sure you set the fan on the mounting pins, as shown above.Be sure the fans point outward, towards the handle (above).11. P

VTrak M-Class Product Manual226Replace Cooling Unit Fan – M300f/i/p and M200f/i/pThe blowers (scroll fans) in the cooling units are replaced as indivi

Chapter 6: Maintenance227 An example of a VTrak cooling unit appears above. 5. Loosen the thumbscrews (above). Retainers keep the thumbscrews in place

VTrak M-Class Product Manual2287. Separate the cooling unit sections to access the blowers.Viewed from the inside (battery) end on the cooling unit, t

Chapter 6: Maintenance229Be sure the blowers point outward, towards the handle, as shown above.10. Place the top section of the cooling unit onto the

VTrak M-Class Product Manual230Replace Cache Battery – M500f/i/pThe cache battery is located in the Cooling Unit 1 (the left one). The battery is repl

Chapter 6: Maintenance231 2. Press the release button and pull the handle downward as shown above.3. Pull the cooling unit out of the VTrak enclosure.

VTrak M-Class Product Manual16Install Disk Drives You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives.• VTrak M500f/i/p supports up to 15 di

VTrak M-Class Product Manual2326. Carefully slide the cooling unit into the enclosure. 7. Gently press the handle in and upward until it locks (abov

Chapter 6: Maintenance233Replace Cache Battery – M300f/i/p and M200f/i/pThe cache battery is located in the Cooling Unit. The battery is replaced as a

VTrak M-Class Product Manual234 5. Detach the connector and lift the battery out of the bracket (above).6. Place a new battery into the bracket and at

Chapter 6: Maintenance235Replace SEP – M500f/i/pThe Storage Enclosure Processor (SEP) manages the fans, audible alarm, and battery, and monitors syste

VTrak M-Class Product Manual236Replace SEP – M300f/i/p and M200f/i/pThe Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery,

Chapter 6: Maintenance237Replace RAID Controller – All ModelsThe RAID Controller monitors and manages the logical drives. When this controller is repl

VTrak M-Class Product Manual238

239Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 247)• Stripe Size (page 250)• Sector Size (page 250)• C

VTrak M-Class Product Manual240RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the sectors of m

Chapter 7: Technology Background241RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

Chapter 2: Installation17 Figure 10.M500f/i/p drive carrier mounting holesFigure 11. M300f/i/p and M200f/i/p drive carrier mounting holesWARNING:Count

VTrak M-Class Product Manual242RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of mor

Chapter 7: Technology Background243RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak M-Class Product Manual244RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 i

Chapter 7: Technology Background245RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across di

VTrak M-Class Product Manual246attempts to distribute the number of disk drives equally among the axles but in some cases, one axle will have more dis

Chapter 7: Technology Background247Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. T

VTrak M-Class Product Manual248RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Recommen

Chapter 7: Technology Background249RAID 50Recommended Applications for RAID 50• File and Application servers • Transaction processing• Office applicat

VTrak M-Class Product Manual250Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read fro

Chapter 7: Technology Background251To make use of logical drives greater than 2TB in size, a larger sector size is required. The table below correlate

VTrak M-Class Product Manual18Figure 12.SATA Disk Drives mount at the front of the carrier1. Carefully lay the drive into the drive carrier at the fro

VTrak M-Class Product Manual252• Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs

Chapter 7: Technology Background253Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, th

VTrak M-Class Product Manual254The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data

Chapter 7: Technology Background255RAID 5 RAID 50 •*RAID 10 •RAID 0 • • •RAID 1/1E RAID 50 • •RAID 10 • •RAID 5 • •RAID 0 • • •RAID 0 RAID 50 • • •RAI

VTrak M-Class Product Manual256Ranges of Disk Array ExpansionThere are limitations to how large you can expand a disk array, depending on the size of

Chapter 7: Technology Background2572. Delete the current logical drive.See page 137 (WebPAM PROe) or page 188 (CLU).3. Create a new logical drive with

VTrak M-Class Product Manual258A disk drive becomes unhealthy when: • A SMART error is reported • The bad sector remapping table fills to the specifie

Chapter 7: Technology Background259ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive RAID

VTrak M-Class Product Manual260There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as

261Chapter 8: Troubleshooting• VTrak is Beeping (below)• LEDs Display Amber or Red (page 262)• CLU Reports a Problem (page 268)• WebPAM PROe Reports a

Chapter 2: Installation19Each disk drive in VTrak is identified by a number used for creating and managing logical drives. VTrak numbers disk drives f

VTrak M-Class Product Manual262To make alarm settings or cancel an alarm, see page 121 (WebPAM PROe) or page 214 (CLU).LEDs Display Amber or RedFront

Chapter 8: Troubleshooting263• Fibre Channel/iSCSI/SCSI LEDs flash green if there is activity on that channel. See the table below.See page 215 for mo

VTrak M-Class Product Manual264Drive Status IndicatorsThere are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, an

Chapter 8: Troubleshooting265Back of EnclosureWhen the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak.

VTrak M-Class Product Manual266Figure 8. Battery and fan LEDs VTrak M300f/i/p and M200f/i/pUnder normal conditions, the power supply, battery, and fan

Chapter 8: Troubleshooting267Figure 10.A VTrak iSCSI controllerFigure 11. A VTrak SCSI controllerUnder normal conditions, the Controller Status LED (m

VTrak M-Class Product Manual268CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sou

Chapter 8: Troubleshooting269• Highlight Rebuild and press Enter to rebuild the array after you replace the failed disk driveFor more information, see

VTrak M-Class Product Manual270• Keeps a record in the Event Log (above)• Displays full information on the selected component in the Management Window

Chapter 8: Troubleshooting271Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VTrak M-Class Product Manual20Set Up Network Cable ConnectionsThe VTrak M500f, M300f, and M200f share the same RAID controller design and use Fibre Ch

VTrak M-Class Product Manual272Battery is charging Battery is being recharged.Battery reconditioning is completeBattery reconditioning is finished.Bat

Chapter 8: Troubleshooting273Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 221

VTrak M-Class Product Manual274Drive-interface controller is NOT foundRestart the VTrak. See page 218. If this message appears repeatedly, contact Tec

Chapter 8: Troubleshooting275Host-interface controller has detected bus resetThe initiator sent a reset command. If this message appears repeatedly, c

VTrak M-Class Product Manual276Host-interface controller settings have changedResult of user action. Normal.Fibre ChannelFibre Channel controller has

Chapter 8: Troubleshooting277Logical drive initialization is aborted due to an internal error.System resources are low. Reduce system load or restart

VTrak M-Class Product Manual278Online capacity expansion has completedNormal.Online capacity expansion has pausedExpansion paused because of user inte

Chapter 8: Troubleshooting279Physical disk is marked onlineDisk drive removed from service due to errors. If necessary, try to force the disk online.

VTrak M-Class Product Manual280A physical disk has encountered PFA conditionA potentially faulty address or bad sector was found. A configured dead ph

Chapter 8: Troubleshooting281PSU fan speed increased. Check the VTrak for overheating. See page 289.PSU fan speed decreased.Temporary overheat conditi

Chapter 2: Installation21• A network switch• A network interface card (NIC) in the PCConnect the VTrak Fibre Channel data ports to your Fibre Channel

VTrak M-Class Product Manual282RebuildRebuild is started Result of settings or user action. Normal.Rebuild is completed Normal.Rebuild is paused Rebui

Chapter 8: Troubleshooting283Redundancy Check task is queuedRedundancy Check has been set manually or by schedule.Redundancy Check task is stopped int

VTrak M-Class Product Manual284Stripe Level MigrationStripe Level migration is startedResult of settings or user action. Normal.Stripe Level migration

Chapter 8: Troubleshooting285Synchronization is queuedSynchronization is already running on another logical drive in the same array.Synchronization is

VTrak M-Class Product Manual286Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive

Chapter 8: Troubleshooting287Without a Hot Spare DriveIf there is no hot spare drive of adequate capacity, you must remove the failed drive and instal

VTrak M-Class Product Manual288Figure 4. VTrak M500f/i/p disk carrier LEDs Figure 5. VTrak M300f/i/p and M200f/i/p disk carrier LEDs• The drive carrie

Chapter 8: Troubleshooting289Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

VTrak M-Class Product Manual290OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk dr

Chapter 8: Troubleshooting291 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . .

VTrak M-Class Product Manual22iSCSI Storage Area Network Figure 10. VTrak M300i and M200i SAN connections (M500i is similar)This arrangement requires:

VTrak M-Class Product Manual292Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this P

Chapter 8: Troubleshooting293 This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an exter

VTrak M-Class Product Manual294Network ConnectionsVTrak has an RJ-45 Management Port connector on the back of its cabinet. This is a Gigabit Ethernet

Chapter 8: Troubleshooting295Unsaved Data in the Controller CacheThe VTrak M-Class controller has a 256 MB data memory cache protected by a battery ba

VTrak M-Class Product Manual296

297Chapter 9: Support• Frequently Asked Questions (below)• Contact Technical Support (page 299)• Limited Warranty (page 302)• Returning product for re

VTrak M-Class Product Manual298My WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can time-out fo

Chapter 9: Support299How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

VTrak M-Class Product Manual300United StatesEurope, Africa, Middle East GermanyItalyE-mail Support [email protected] Support (408) 228-1097 Attn

Chapter 9: Support301Taiwan China E-mail Support [email protected] Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 239

Chapter 2: Installation23iSCSI Direct Attached StorageFigure 11. VTrak M300i and M200i DAS connections (M500i is similar)This arrangement requires:•

VTrak M-Class Product Manual302Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of

Chapter 9: Support303No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

VTrak M-Class Product Manual304The technician will assist you in determining whether the product requires repair. If the product needs repair, the Tec

305Appendix A: Useful Information• Serial Connector Pinout (below)• SNMP MIB Files (page 306)Serial Connector PinoutBelow is the pinout diagram for th

VTrak M-Class Product Manual306SNMP MIB FilesPromise supplies seven MIB files to integrate the VTrak M-Class subsystem into your SNMP system. These fi

307IndexAAbout This Manual 1Accept Incomplete Array 187Alias 185Architectural Description of VTrak 3Architectural Description, VTrak M-Class 3Audible

VTrak M-Class Product Manual308DDASFibre Channel 21iSCSI 23SCSI 24Date and Time 174date and time settingCLI 30CLU 32, 35Dead 135, 143Dedicated to Arra

Index309Events, contuneddisk array 273Drive-interface controller 273Enclosure 274Event logging 274Fibre Channel 276Host-interface controller 274iSCSI

VTrak M-Class Product Manual310Initiator 97create 204delete 204Fibre Channel 87, 194Install disk drives 16iSCSI 93Activity LED 26, 58, 158, 263CHAP 93

Index311LUN mappingFibre Channel 98, 148, 203iSCSI 98, 148, 203SCSI 99, 149, 204MM200f/i/pfront panel LED 26rackmount 14specifications 8M300f 8M300f/i

VTrak M-Class Product Manual24SCSI Direct Attached StorageFigure 12. VTrak M300p and M200p DAS connections (M500p is similar)This arrangement requires

VTrak M-Class Product Manual312PortFibreChannel 84iSCSI 89power connection 26Power LED 26, 58, 158, 262Power requirements 7, 9Power Supplies 176, 291r

Index313Sector size 50, 132, 250Serial cable connection 25Serial connectionproblems 293Serial connection problems 293Server’s IP address 298Session, i

VTrak M-Class Product Manual314Temperature Sensors 177Temperature Thresholds 178Termination, SCSI 96Test Email 77Transceivers, Fibre Channel 86, 193Tr

Chapter 2: Installation25Set Up Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utilit

VTrak M-Class Product Manual26Connect the PowerPlug in the power cords and switch on both power supplies. When the power is switched on, the LEDs on t

Chapter 2: Installation27There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of th

VTrak M-Class Product Manual28

29Chapter 3: Setup• VTrak Setup with CLI or CLU (below)• Install iSCSI Initiator on the Host PC (page 39)• VTrak Setup with WebPAM PROe (page 41)VTrak

VTrak M-Class Product Manual30CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)1. Type the following string to set the Date and Time, the

Chapter 3: Setup31administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87, primaryipmask=255.255.255.0, gateway=192.168.10.3"In

VTrak M-Class Product ManualivChapter 3: Setup, continuedLog-out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .54Internet Conn

VTrak M-Class Product Manual32CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p)1. At the admin@cli prompt, type menu and press Enter.The

Chapter 3: Setup335. Press Ctrl-A to save these settings and move to the Management Port configuration screen.Management PortBy default, DHCP is enabl

VTrak M-Class Product Manual345. Press Ctrl-A to save these settings and move to the RAID configuration screen.To make Management Port settings manual

Chapter 3: Setup35System Date and Time1. Press the arrow keys to highlight System Date.2. Press the backspace key to erase the current date.3. Type th

VTrak M-Class Product Manual361. Press the arrow keys to highlight DHCP.2. Press the spacebar to toggle to Disabled. The current Management Port setti

Chapter 3: Setup37iSCSI Ports By default, DHCP is enabled on VTrak (above). To set iSCSI Port settings manually, or to view the current settings, you

VTrak M-Class Product Manual38The current iSCSI Port settings are displayed (above).To make iSCSI Port settings manually:1. Press the arrow keys to hi

Chapter 3: Setup39Install iSCSI Initiator on the Host PCThis step applies to the M500i, M300i, and M200i models only.To access the iSCSI data ports, y

VTrak M-Class Product Manual40After the iSCSI Initiator is installed, follow the installation and setup instructions that come with your GbE NIC card.

Chapter 3: Setup41VTrak Setup with WebPAM PROeSet up with WebPAM PROe consists of the following: • Log-in to WebPAM PROe (below)• Language Selection (

ContentsvChapter 4: Management with WebPAM PRO, continuedLogical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak M-Class Product Manual42.3. When the opening screen appears, type administrator in the User Name field, and type password in the Password field.

Chapter 3: Setup43 NoteMake a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next

VTrak M-Class Product Manual44The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. Unless you created disk arr

Chapter 3: Setup45Create a Disk ArrayClick on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly activated, there

VTrak M-Class Product Manual46• Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – T

Chapter 3: Setup47 Follow these steps to create a new disk array.1. Check the boxes to select any one or a combination of: • Redundancy – The array wi

VTrak M-Class Product Manual48• Transaction Log •Other 4. Click the Update button.Or check the Automatic Update box, and updates will occur automatica

Chapter 3: Setup49If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array. T

VTrak M-Class Product Manual50 On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the

Chapter 3: Setup5110. Choose a Read Cache policy:• ReadCache• ReadAhead•No Cache11. Choose a Write Cache policy:• WriteThru•WriteBack12. Click the Upd

VTrak M-Class Product ManualviChapter 5: Management with the CLU, continuedDisk Array Settings and Functions . . . . . . . . . . . . . . . . . . . .

VTrak M-Class Product Manual52If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the

Chapter 3: Setup5313. When you have finished specifying logical drives, click the Next button.

VTrak M-Class Product Manual54The proposed disk array appears with the logical drive(s) you specified.14. If you agree with the proposed disk array an

Chapter 3: Setup55Internet Connection using WebPAM PROeThe above instructions cover connections between VTrak and your company network. It is also pos

VTrak M-Class Product Manual56

57Chapter 4: Management with WebPAM PROeThis chapter describes using embedded WebPAM PROe to monitor and manage your RAID system. This chapter is divi

VTrak M-Class Product Manual58Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED displayWhen boot-up is finished and the VTrak is functioning nor

Chapter 4: Management with WebPAM PROe59See page 215 for more information about field-replaceable components. See page 286 for a discussion of critica

VTrak M-Class Product Manual60Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDsThe VTrak spins up the disk drives sequentially in order to equ

Chapter 4: Management with WebPAM PROe61The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not s

ContentsviiChapter 5: Management with the CLU, continuedClear Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212R

VTrak M-Class Product Manual62.3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.T

Chapter 4: Management with WebPAM PROe63After sign-in, the WebPAM PROe opening screen appears.Figure 5. WebPAM PROe Opening ScreenThe first time you l

VTrak M-Class Product Manual64Graphic User InterfaceVTrak features a browser-based, graphic user interface. Your Internet browser is the basic compone

Chapter 4: Management with WebPAM PROe65There are four major parts to the graphic user interface:HeaderLanguage SelectionThe VTrak graphic user interf

VTrak M-Class Product Manual663. Click View again to hide the Event Frame. Storage NetworkThe VTrak graphic user interface can currently display in St

Chapter 4: Management with WebPAM PROe67Tree ViewBelow are the components of Tree View. The Administrative Tools section is different for the Super Us

VTrak M-Class Product Manual68Management WindowThe Management Window provides the actual user interface with the VTrak. This window changes depending

Chapter 4: Management with WebPAM PROe69SubsystemVTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsyst

VTrak M-Class Product Manual70Subsystem EventsThe Subsystem–Event tab provides information from the event (log) file of a specific subsystem.Events ar

Chapter 4: Management with WebPAM PROe714. In the File Download Security Warning box, click the Save button. 5. In the Save As dialog box, navigate to

VTrak M-Class Product ManualviiiChapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261VTrak is Beeping . . . .

VTrak M-Class Product Manual72• Medium allocates a balance of system resources to the function and data read/write operations. • High allocates more s

Chapter 4: Management with WebPAM PROe733. Click on the Scheduler tab dropdown menu and select an item (see the list above). 4. In the Scheduler dialo

VTrak M-Class Product Manual745. Click the Submit button. LockThe Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsyste

Chapter 4: Management with WebPAM PROe755. Click the Submit button. Release LockTo release the lock for this subsystem:1. Click on the Subsystem ico

VTrak M-Class Product Manual76User InformationThe User Management–Information tab lists the user, his/her status, access privileges, display name, and

Chapter 4: Management with WebPAM PROe771. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click on the User Man

VTrak M-Class Product Manual78List of User Notification Events•Shortcuts • Enclosure – All items under Enclosure have the same Severity level • RAID C

Chapter 4: Management with WebPAM PROe79User Password – AdministratorThe Administrator or a Super User can change another user’s password. To make the

VTrak M-Class Product Manual806. Enter a password for this user in the New Password and Retype Password fields.A password is optional. If you do not a

Chapter 4: Management with WebPAM PROe814. Click on the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6.

1Chapter 1: Introduction• About This Manual (below)• Overview (page 2)• Architectural Description (page 3)• Specifications (page 6)Thank you for purch

VTrak M-Class Product Manual82Management PortThe Network Management–Ethernet tab enables you to see the current Management Port settings on the Contro

Chapter 4: Management with WebPAM PROe83• Controller ID • Maximum number of ports supported • Number of ports present • Number of failed ports • Port

VTrak M-Class Product Manual84• Firmware Version • Number of failed nodes • Supported Features • Maximum Frame Size • Supported Speeds To access this

Chapter 4: Management with WebPAM PROe85• Configured Topology – N-Port (Point-to-Point), NL Port (Arbitrated Loop) or Auto (self-setting) • Hard ALPA

VTrak M-Class Product Manual86• Number of words sent • Number of words received • LIP Count – Loop initialization primitive count • NOS Count – Not op

Chapter 4: Management with WebPAM PROe87To access this tab:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Cl

VTrak M-Class Product Manual882. Click the Administrative Tools icon. 3. Click on the Fibre Channel Management icon. 4. Click the Initiator tab in

Chapter 4: Management with WebPAM PROe89• Data sequence in order – Enables placement of data in sequence order. • Uni-directional CHAP Authentication

VTrak M-Class Product Manual90• Primary Header Digest Method – (None). • Primary Data Digest Method – (None). • iSCSI Receive Marker – (None). iSCSI P

Chapter 4: Management with WebPAM PROe91• Transmitted Segments • Transmitted Bytes • Received Segments • Received Bytes • Retransmit Timer Expire • Pe